Re: Worc Bosch took 20 minutes for boiler "service". BEWARE - DID THEY SKIP SAFETY CH
My comments, based on the many helpful posts I've received:
It seems that for my £200 I've had the most basic of services, which should at the least be adequate. All of the other years when WB took 45 minutes or so, the Technician either took his time or went beyond the basic servicing content. For the amount I am paying I think that I'm entitled to more than 20 minutes worth. I can't help but feel more checks equals more faults found or prevented from developing into break downs. And if nothings found, then alls well and good, but at least I know that I've had value for money and have peace of mind. Some of the independents have posted lists of checks they carry out, far more extensive than what WB are doing to my boiler, and for a lot less money.
Remember their own service manager agrees 20 minutes is insufficient. So although its possible to carry out essential checks in this time that is not what the service manager is expecting the Technicians to do.
The point posted that the contract probably doesn't specify what constitutes a service is correct. My contact provides an annual service, free parts and labour for repairs for a year.
In the past I've always been given a report, without the need to request it. To start with it was given at the time of the service, but its been posted in recent years. This time nothing. I did point out (and requested a copy) that the report was not issued in my first contact when I complained about the 20 minute visit. That was about 5 weeks ago, still no report. I will re-request that I'm sent a copy.
You're rght. I've calmed down a lot since I posted this morning. I live alone and work lots of hours. Time away from my job is precious time. For me to give up my Saturday morning to wait in for the follow up service and have them not turn up was maddening. Remember, it was me who phoned them to find out what was going on. A quick phone call to tell me the day before that they're rescheduling would have cost next to nothing and kept me on side, and I think is a reasonable way to go about their business.
As it stands I feel this contract is poor value for money, the way they've messed me around with slow responses to complaints (weeks pass by) and then dropping me in this morning I can't accept. The lack of a report, even though requested, is suspect to my mind.
I am guessing that you guys are all in the service sector, rather than customers like myself. Its useful to hear your take on the events. So given that my £200 contact provides an annual service, free parts and labour for repairs for a year on my 15yr old Greenstar. Do you think in the long term I'd be better off with a good independent, or stick WB?
