Vaillant robbing business

[southcoastboile]

Wondering if any of you have experienced this?


we have fitted around 70 vaillants in the last 2 years and they ask the question when you call to register "will you be carting out future servicing"

we we always say yes so as far as I am concerned that means Vaillant shouldn't be sending my customers service contracts for future servicing on a boiler we fitted.

a customer infomed me that this has happened shortly after I registered the warranty.

i phoned to complain and was told there system shows it has not been sent and they were concerned as to why this happened and have requested a copy of the paperwork.

i am going to try and obtain a copy to send them but I think it's disgusting a boiler manufacturer is stealing engineers business who endorse there products.

i will not be fitting any more vaillants if this is the case and will move on to Worcesters or similar as long as they are not playing the same game.

 

[galaxy_plumbing]

wanna vomit now....grrrr :confused5:

 

[jtsplumbing]

I'm sure I won't have much effect on vaillants overall sales figures but if that's the case I'm going to find a manufacturer who doesn't think it's okay to steal business.

Best of luck with that, they are all doing it, got to find work for own engineers.

 

[jtsplumbing]

Data protection act should stop this

Does't count for anything,

 

[Leo21]

Data protection act should stop this

I spoke one of my custard re the corgi insurance thing. Apparently as long as they don't use the customers name it's legal!
so when the current franchise holders of gas safe lose it, they'll do the same.

 

[AWheating]

My mother gets letters from a few companies linked to ideal trying to get her to have her ideal boiler on a service plan, shes got a baxi installed.

Im guess the top boys in vaillant could not care less about the small installer. Silence says alot, carrying on such behaviour just tells you all you need to know about how they view its own customers the installers.

vote with your feet guys or just bend over and grease yourself up lol

 

[gasmanrob]

Makes the whole roadshow were not passing on details etc a waste of time really

 

[Centralheatking]

I would tell your customers about this shamefull sharp practice
and let customer know that you are best to service your
installation and will if nec return after your 1 year guarantee
runs out (we often do this as we are nice) BUT not if they go to
someone else after 12 months

centralheatking

 

[IDCHAPPY]

is never too late to join the wb crew

Ban Please

 

[Ermintrude]

Stans from Europe they a bit behind .

 

[PETE 123]

Dont buy a vaillant simply

 

[Leo21]

Dont buy a vaillant simply

And install what?

 

[Chalked]

Dont buy a vaillant simply

which manufacturer would you recommend Thant does not do this?

 

[Ermintrude]

Baci Baxi Baxi Baxi Baxi

 

[Ermintrude]

If Milwaukee made boilers.........

 

[Leo21]

Poxi Baxi Poxi Baxi Baxi

I don't think they're to bad.

 

[Billy Bob Bob]

baxi send my customers a card with my contact details telling them to contact me for a service

 

[Leo21]

baxi send my customers a card with my contact details telling them to contact me for a service

Theyre obviously trying to make up for the ga debacle.

 

[Billy Bob Bob]

Theyre obviously trying to make up for the ga debacle.

i warned you all,i was at the launch,nobody listened

 

[AWheating]

im fitting ga's at the moment. bag of .......

 

[shytalk]

baxi send my customers a card with my contact details telling them to contact me for a service

I've seen one of those cards, one line about contacting the installer. All kinds of crap about the benefits of going with heat team.
Baxi are just as bad as Vaillant, they're all the same and the ones who aren't stealing your customers yet will be soon enough. Business is business.