Plastic or Copper piping?

[Dannypipe]

How many people on here can honestly say they always check the header tank for muck and debris before draining a system?

Right here. I do, if it's an old system. I will hop into the loft and plug the tank. I have photo's a plently to prove it as I photograph just about everything I do. Cover your bum syndrome.

 

[Subby]

As a so-called "custard" (a term that I feel is derogatory to the people who pay you) I would always specify copper for any work I had done, and would avoid buying any house that was plumbed with plastic.

This goes back to very bad experiences with my 3rd house, which used plastic pipes.

PS They were grey plastic, but don't know what they were called.

That would be pvc-c, the problem with this stuff is that it tends to be very brittle, and splits. I have been to a call out in a very nice big house which had the living room ceiling come down due to the use of this under the floorboards. The whole house was plumbed with it, and it is way too expensive for the owner have someone replace all the pipes, so he has the constant worry of when another leak will spring.
All plastics are not made equal.

 

[Doodlebug]

I’m a brain surgeon, and I read the posts on this forum between operations for R&R!

I can tell you why you and your colleagues at British Gas see so much sludge, it’s because whilst charging around £25 a month for looking after your customer’s central heating systems (Home Care) you completely ignore the water in the system, i.e. no checking and no topping up of the inhibitor.

Then when the system is sludged up you tell your customers that for a mere £599.00 BG will power-flush the sludge out, and then thereafter you will actually check the state of the water.

No doubt you tell them that all their plastic pipe-work needs replacing as well!

“Looking after your world” … Best advice = read the small print in the BG Home Care contract very, very, carefully.

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The inhibitor levels in a central heating system are checked on a first visit inspection at the very start of the contract. The customer is then advised on having the inhibitor levels topped up if needed, it's the customers choice whether they want us to do this work or not, we can't force them. The water in the central heating system is not covered under any contract agreement and it is well displayed in the terms of the contract which the customer gets a fresh copy of every 12 months. The exclusions of the contract are no longer in small print but are laid out in a way that the customer actually can't miss them, but how many customers read the terms and conditions of their contract, yes you guessed it, not many. The inhibitor levels are not checked every year on an annual service visit as this is not part of a service. Their is certain things that are out of control of British Gas, ie: customers or decorators removing radiators or installing fancy modern radiators and not topping up the inhibitor levels. The customers who do top up there inhibitor don't know what they are doing and just put it in the header tank where it stays. What is it you expect British Gas to do? It's clearly written in the terms and conditions of the contract what customers are getting for their money before they take out the contract.
I look forward to your reply Petercj.

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[Dannypipe]

Doodle, someone else made the presumption that you were a BG employee, and you quickly defended yourself by stating you were infact anti BG.

I think this happened as far as my memory serves me correct. Can you confirm? Just interested.

 

[Doodlebug]

Doodle, someone else made the presumption that you were a BG employee, and you quickly defended yourself by stating you were infact anti BG.

I think this happened as far as my memory serves me correct. Can you confirm? Just interested.

When did I state I was anti BG? Lol I may have stated that I don't agree with everything that British Gas do, but I deal with facts and I don't like it when people make assumptions. British Gas make mistakes but the important thing is that when they make mistakes they put it right. Did you know that British Gas is now regulated by the FSA so it's in the companies interest to deal with any complaints at ground level.


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[DirksPlumbing]

That would be pvc-c, the problem with this stuff is that it tends to be very brittle, and splits.

If it is gray and brittle it is PVC-U(S). PVC-C tends to be beige and does not contain softener. Therefore it remains flexible for a lot longer. Fitted quite a bit of it long time ago (Friatec). No hassle up to day. PVC-U as well lacks the antibac properties.

 

[Dannypipe]

When did I state I was anti BG? Lol I may have stated that I don't agree with everything that British Gas do, but I deal with facts and I don't like it when people make assumptions. British Gas make mistakes but the important thing is that when they make mistakes they put it right. Did you know that British Gas is now regulated by the FSA so it's in the companies interest to deal with any complaints at ground level.


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I'm not picking on you, but you said and I quote:

'I'm not the British Gas Howard pmsl
In fact I am critical of British Gas myself.'

 

[Doodlebug]

I'm not picking on you, but you said and I quote:

'I'm not the British Gas Howard pmsl
In fact I am critical of British Gas myself.'

Yes that's correct, I am critical of some things they do. Not everyone is perfect.


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[Dannypipe]

For the record, I'm not anti BG at all, infact I have a masive respect for them. It's like if you are religious, you respect the bible/koran or whatever literature suits your religion.

BG have been around a long time, and have a massive wealth of experience.....but they do rip people off. So it's not all the 'good word' LOL.

 

[petercj]

The inhibitor levels in a central heating system are checked on a first visit inspection at the very start of the contract. The customer is then advised on having the inhibitor levels topped up if needed, it's the customers choice whether they want us to do this work or not, we can't force them. The water in the central heating system is not covered under any contract agreement and it is well displayed in the terms of the contract which the customer gets a fresh copy of every 12 months. The exclusions of the contract are no longer in small print but are laid out in a way that the customer actually can't miss them, but how many customers read the terms and conditions of their contract, yes you guessed it, not many. The inhibitor levels are not checked every year on an annual service visit as this is not part of a service. Their is certain things that are out of control of British Gas, ie: customers or decorators removing radiators or installing fancy modern radiators and not topping up the inhibitor levels. The customers who do top up there inhibitor don't know what they are doing and just put it in the header tank where it stays. What is it you expect British Gas to do? It's clearly written in the terms and conditions of the contract what customers are getting for their money before they take out the contract.
I look forward to your reply Petercj.

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The truth of the matter is that all BG provide for the £25 a month they take from their customers who have Home Care is an annual safety check.

The BG adverts are full of reassurance for the customer, i.e. "Looking After Your World" ... "peace of mind, etc, etc" ... promises, promises, which are rescinded by the small print in the contract.

As for dealing with complaints, BG have been fined millions by Ofgem for their poor handling of complaints.

 

[Dannypipe]

I'm just trying to suss you out Doodle. It's my nature to do so!

 

[Doodlebug]

For the record, I'm not anti BG at all, infact I have a masive respect for them. It's like if you are religious, you respect the bible/koran or whatever literature suits your religion.

BG have been around a long time, and have a massive wealth of experience.....but they do rip people off. So it's not all the 'good word' LOL.

If I offer you a product for say £600 and you know you can get product for say £400 but you still decide to take the £600 product, who's ripping who off?


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[Dannypipe]

If I offer you a product for say £600 and you know you can get product for say £400 but you still decide to take the £600 product, who's ripping who off?


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Great answer, and one which I really don't have a smart alec response to.

 

[Dannypipe]

The truth of the matter is that all BG provide for the £25 a month they take from their customers who have Home Care is an annual safety check.

The BG adverts are full of reassurance for the customer, i.e. "Looking After Your World" ... "peace of mind, etc, etc" ... promises, promises, which are rescinded by the small print in the contract.

As for dealing with complaints, BG have been fined millions by Ofgem for their poor handling of complaints.

Do you think the same will be made of other large companies (the AA for example)?

I find it un-nerving the way big business is squeezing out the small firm.

I try to offer the best possible service I can. 24 hour call out, and I personally will bend over backwards for a customer, as I know it helps MY business grow. Big business can offer the same but do the engineers/plumbers really care, or do they just want to get their shift done and go home?

 

[Doodlebug]

The truth of the matter is that all BG provide for the £25 a month they take from their customers who have Home Care is an annual safety check.

The BG adverts are full of reassurance for the customer, i.e. "Looking After Your World" ... "peace of mind, etc, etc" ... promises, promises, which are rescinded by the small print in the contract.

As for dealing with complaints, BG have been fined millions by Ofgem for their poor handling of complaints.

The small print? Where? What small print? Do you really want me to take a photo of the terms and post on here? The exclusions of the contract are printed very clearly and even highlighted. You say £25 a month, who exactly are you referring to? Every customer pays a different price depending on what's system or boiler they have, ie: a customer with an unvented cylinder will obviously pay more than a customer with a standard indirect cylinder. It's like insuring you car, I've got a porsche and you've got a robin reliant, who's insurance do you think will be the most? British Gas fined millions for poor handling of complaint, I don't doubt it, like I have said before, British Gas aren't perfect but are doing there very best to be as close to perfect as is possible. Complaints is something that the company are trying to reduce and I know this as its down at customer facing level that matters.
You don't seem to be reading my posts Petercj, I'm now losing the will to live pmsl


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