The inhibitor levels in a central heating system are checked on a first visit inspection at the very start of the contract. The customer is then advised on having the inhibitor levels topped up if needed, it's the customers choice whether they want us to do this work or not, we can't force them. The water in the central heating system is not covered under any contract agreement and it is well displayed in the terms of the contract which the customer gets a fresh copy of every 12 months. The exclusions of the contract are no longer in small print but are laid out in a way that the customer actually can't miss them, but how many customers read the terms and conditions of their contract, yes you guessed it, not many. The inhibitor levels are not checked every year on an annual service visit as this is not part of a service. Their is certain things that are out of control of British Gas, ie: customers or decorators removing radiators or installing fancy modern radiators and not topping up the inhibitor levels. The customers who do top up there inhibitor don't know what they are doing and just put it in the header tank where it stays. What is it you expect British Gas to do? It's clearly written in the terms and conditions of the contract what customers are getting for their money before they take out the contract.
I look forward to your reply Petercj.
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