British Gas

[jase158]

My sister in law's parents had their boiler installed by British Gas 2 years ago.

At the time the customer said "I want the boiler connected to the consumer unit", they didnt do this and connected it to a socket nearby via a fused spur.

British gas came and did the service last month and condemned the boiler as it was connected to the socket via a fused spur.

Where does he stand, what can he do.

I didnt really listen but he said it was something to do with the socket not being a double pole socket or something.

maybe the gas people on here would understand better.

 

[Dannypipe]

They condemmed the boiler as it was switched to a switched, fused spur?

That's odd isn't it. Is there more to this that you haven't been told?

 

[jase158]

possibly, he said something about it being a single pole socket, like i say wasn't really listening was thinking about something else.

 

[jase158]

it looked fine to me, but i aint no sparky. he might not of told me the full story as was only doing quote to add a towel rad, wasnt there long, just wanted others opinions

 

[Dannypipe]

He came round to service the boiler and condemmed it as it isn't a double pole isolator?

Double pole means in switches the neutral off as well as the live. Useful if there is reversed polarity or a neutral fault.

However seems heavy handed. Just get them to get a sparky to fit the correct isolator. The part is about a fiver and for a sparky it is about 5 minutes work.

Or argue the case with them...

 

[Dannypipe]

Or wire the boiler to a plug with a 3amp fuse and just plug it in to the nearby socket. How can they condem that? Safe isolation by just pulling the plug!

 

[GrahamM]

No. There is definitely a lot more to this or some miss informed, poorly trained Engineer has been running a mock with has paperwork.

 

[GrahamM]

Any Electrical issues are dealt with by means of a safety advice notice where BG will advise an Electrician is consulted.
ie. No fused spur or plug to directly isolate the boiler.
This is only an advisory notice.

 

[mfgs]

I doubt they condemned it, they probably left some ncs paperwork without explaining the classification and the customer has got worried.

 

[GQuigley67]

NCS at most

 

[Barry98]

Sounds like they wanted an early finish and get his sales figures up all in one hit

 

[GQuigley67]

complain to british gas customer care, get some advice from a heating professional to back up and threaten to contact MPs etc, british gas' reputation is getting shafted left right and centre, they get away with murder

 

[JAP&H]

If the socket is itself supplied via a spur then the installers should not have added a another spur to this.

You can spur a fused switching unit from a socket that is part of a ring main.

Maybe this is the issue. However as has been posted previously this is not a gas safety issue and I would have thoughbest had been brought to the home owners attention as an advisory note. Certainly wouldn't condemn an appliance over this.

 

[jase158]

there was definetly a condemned notice on it, definetly think I dont have all the facts after replies, thanks guys

 

[tamz]

If the socket is itself supplied via a spur then the installers should not have added a another spur to this.

You can spur a fused switching unit from a socket that is part of a ring main.

Maybe this is the issue. However as has been posted previously this is not a gas safety issue and I would have thoughbest had been brought to the home owners attention as an advisory note. Certainly wouldn't condemn an appliance over this.

You can spur off a fcu on the fused side