british gas work good or bad

[vauxhall04]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

 

[TBServices]

MMMMmmmmm Miele. Pricey. LOL.

I have one, got it cheap, it's brilliant and ill probably die before it breaks

 

[dancinplumba]

just got boiler and fire service job, cos cust has to ring bg to come and do the work and they turn up 6 months later, so job done every 18 months not 12 so ends up paying for the years that no service done
nice :yes:

 

[Dannypipe]

Yeah, they make quality products. Not cheap though.

Our last washing machine lasted a week out of the warranty period and the engineer who came round to fix it, basically said, it's not economically worth repairing it. Can't remember what was wrong, but I had tried repairing it myself to no avail. So binned it, and bought another one from Curries. This one is now a month or two outside of the warranty period. So I'll probably need a new one soon. First one was Indesit, new one is Whirlpool I think. £320 if memory serves me right. I don't use the thing, not my domain.

 

[tamz]

I serviced a customers boiler about 2 months ago and to reach the boiler which was up high above washing machine, I supported myself off the ladders by putting my foot on the washing machine. I got called back, customer said "washing machine hasn't worked since I left" I immediately knew I must have been to blame, apologised and told her to get a quote for repair and phone me. She phoned me next day (on my rest day) to say the washing machine needed a pcb and would cost £400, I contacted my manager who reimbursed the customer all costs. Now this is what should happen when we get it wrong, were all human and mistakes do happen, if anyone on here states they have never cocked up, then I applaud them.

You were stupidly gullible on this occasion.

 

[TBServices]

Yeah, they make quality products. Not cheap though.

Our last washing machine lasted a week out of the warranty period and the engineer who came round to fix it, basically said, it's not economically worth repairing it. Can't remember what was wrong, but I had tried repairing it myself to no avail. So binned it, and bought another one from Curries. This one is now a month or two outside of the warranty period. So I'll probably need a new one soon. First one was Indesit, new one is Whirlpool I think. £320 if memory serves me right. I don't use the thing, not my domain.

At least they can be bought for a days wage these days. My mum said their first washer cost almost a months wages, but lasted 25 years lol.

 

[hammers4spanner]

How does a bg thread end up a thread about wash machines???

 

[tamz]

I remember as a lad (in the 60's ) my ma had a radiogram (a big teak wireless) that still had the price on the inside if the door. 87 guineas (£91.35) for a wireless in 1960?

 

[tamz]

Then onto radiograms and guineas! :lol:

 

[dancinplumba]

How does a bg thread end up a thread about wash machines???

and radiograms lol

 

[Doodlebug]

I have one, got it cheap, it's brilliant and ill probably die before it breaks

Or I stand on it. Lol

 

[Billy Bob Bob]

the big white thing with a door that washes closes in the kitchen is a total mystery to me,its a bosch and just like its wall hung version has lots of plastic bits and a blue light

 

[Doodlebug]

You were stupidly gullible on this occasion.

I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.

 

[Billy Bob Bob]

I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.

i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim

 

[hammers4spanner]

I wasn't gullible mate, it was obvious that I'd damaged it, either that or a coincidence and the customer can't lie as to how much the repair was, as British Gas will want a receipt for the part used and the work carried out. One thing I did learn from this experience, was that if a washing machine is in your way, move it and advise the customer that in order to work on the boiler in future, the washing machine will have to be moved for access or a unit built over it.

move it and rip lino so stitched any hows

 

[dancinplumba]

i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim

me neither

 

[Doodlebug]

i bet it was knackered before you started stitched up springs to mind,you move it and it leaks thats also your fault i cant see how by standing on it you can make the pcb fail sorry but thats not washing with me i would have disputed that claim

That's the difference between British Gas and you. We don't argue with the customer, if there is a doubt it was us at fault then we put it right. I know for a fact this customer wasn't taking the Mick, she was genuine, and as the pcb is situated right at the front of the washing machine where I put my foot, then how can I say it wasn't me?

 

[hammers4spanner]

Thats right bg have a 1.6 billion buffer zone to correct your ers

 

[tamz]

move it and rip lino so stitched any hows

Thats what fairy liquid is for :wink:

 

[Doodlebug]

Thats right bg have a 1.6 billion buffer zone to correct your ers

That's right and you don't, so just deny all.

 

[Doodlebug]

Thats what fairy liquid is for :wink:

Got special coasters for moving washing machines on Lino, haven't you got them?

 

[Doodlebug]

I love the way the people who are quick to have a go at British Gas are suddenly saying that if they were in the same situation as I was with the washing machine, would argue the toss with the customer saying "it's not my fault" lol

 

[tamz]

That's the difference between British Gas and you. We don't argue with the customer, if there is a doubt it was us at fault then we put it right. I know for a fact this customer wasn't taking the Mick, she was genuine, and as the pcb is situated right at the front of the washing machine where I put my foot, then how can I say it wasn't me?

As said you were gullible but then again the cost of the repair never came out of your pocket so no skin of your rse. The difference between your world and ours is your big buffer zone. (my buffer is called insurance but i still have to justify to them)

 

[Dannypipe]

me neither

Nor me!!

 

[hammers4spanner]

furniture polish does same same,
1.6 billion of wronged profit very noice

 

[tamz]

I love the way the people who are quick to have a go at British Gas are suddenly saying that if they were in the same situation as I was with the washing machine, would argue the toss with the customer saying "it's not my fault" lol

You don't need to argue anything as you work for a multi million £ corporation who will cover your rse!

 

[Doodlebug]

As said you were gullible but then again the cost of the repair never came out of your pocket so no skin of your rse. The difference between your world and ours is your big buffer zone. (my buffer is called insurance but i still have to justify to them)

Customers want peace of mind that if it does go **** up then it will be put right. Still waiting for a reply from the original poster of this topic. Hmmmmmmmm

 

[Doodlebug]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

I'm still here and waiting to help in any way I can, if you really have got a problem with your installation that's only 5 weeks old then please let me help you.

 

[hammers4spanner]

Er no its called customer care , take care and pride in your work then all good quite clearly you dont as you have an attitude of bg bail out

 

[Doodlebug]

Er no its called customer care , take care and pride in your work then all good quite clearly you dont as you have an attitude of bg bail out

You have totally lost me with that one, are you sober?

 

[tamz]

Customers want peace of mind that if it does go **** up then it will be put right. Still waiting for a reply from the original poster of this topic. Hmmmmmmmm

And big gas are the only company in the land that gives peace of mind?. Talk sense. Even your 1 man band will go the extra mile for customer satisfaction. (excluding the cowboys who are here today gone tomorrow)