british gas work good or bad

[vauxhall04]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

 

[Billy Bob Bob]

ask doodlebug

 

[lee gas]

the joint really needs cutting out and replacing

 

[Dotty]

ask doodlebug

*snigger*

 

[SafeGasInstall]

not surprised

 

[Doodlebug]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

This is not acceptable, all work is guaranteed, demand a senior engineer or manager calls to inspect the work and correct any defects. British gas are now regulated by the FSA and any complaints can cost the company thousands so a manager will do everything in he's power to stop a complaint.

 

[Avatar]

Get a proper plumber in and send the bill to BG

I wouldn't use Bg to open a can of beans! Better check the boiler is safe to use if I were you...

 

[Doodlebug]

Get a proper plumber in and send the bill to BG

I wouldn't use Bg to open a can of beans! Better check the boiler is safe to use if I were you...

Any need for that sort of comment?

 

[SimonG]

Everybody is entitled to an opinion based on their own dealings with aforesaid company. Wether you like it or not.

 

[Dannypipe]

Well OP, it doesn't seem BG are interested in "Helping YOUR World" now that they've had YOUR money.

Maybe call a local gas engineer. Ask friends and family for a good reccomendation. A small local business might value your custom more highly that a national corporation.

 

[Dannypipe]

Doodle, if you snapped in half, does it say British Gas all the way through?

 

[Dannypipe]

Sorry, that was out of order, but really. You won't find many people on here defending them. You seem the lone voice of support!

For what it's worth, I personally know they employ some trully brilliant engineers. But its a game of numbers and they also employ a lot of bad engineers.

 

[b.lynch plum]

Don't like BG as I have know a few lads work for them and leave as they r told to do the hard sell To evey1 pushing to sell things that aint needed ! Not heard a great problem with there work mind

 

[Doodlebug]

on the 11 of last month we had new boiler fitted by british gas all worked well for a month,the fitter put the condensation pipe into the wc waste pipe
and filled it with filler we didnot no this till we emptyed the bath one night and had water leaking down the wall from the joint call british gas back out to do repair it took them 7days to come out to do repair ,they put more filler on the joint and its still leaking,had a new fitter out and he has put a advice notice on the boiler saying the flue is not angled back correctly,but my pipe is still leaking ,any one no what i can do about this british gas dontwant to no,

A high percentage of installation work is carried out by contractors, was this the case here or was there a British Gas van on the job? As I said earlier, demand this is put right, British Gas aren't always perfect but I can assure you they will always put the job right. Can you look on the paperwork for a work request number and pm me, I will make sure you are looked after.

 

[Avatar]

It's my personal and professional opinion that BG do more bad work than good and charge triple to do it.

The advice I give to the op is to get an independent gas engineer.