Baxi Neta Tec - anyone fitted one yet?

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luke2702 said:
Yeah i know about warranty ending at end of december, good selling point for foreigners at the min though. I also got £75 cash back.. Cheers for your help with this allen..
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No problem that's what we are here for. How did you get cash back.
 
Got it in Marks and Spencers vouchers (so not actually cash), i bought it on the day the rep was in plumb at swinton... Only cost me £639 with flue and remote timer (siemens one not built in). So they are very good price...
 
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yeah def have a word if you are fitting them a lot. I get good cash back from nu-way i fit about 3 a month.
 
You would be shopping at mark's all the time!! Lol. The burners i fit are about 6k each so that might have something to do with it... (commercial engineer)
 
luke2702 said:
Got it in Marks and Spencers vouchers (so not actually cash), i bought it on the day the rep was in plumb at swinton... Only cost me £639 with flue and remote timer (siemens one not built in). So they are very good price...
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Is yours a 24kw or 28kw what is the total including vat. Thanks
 
Yes that's flame failure. When you set it up did you do it as per instructions.
Think you will need to ring baxi as there seems to be a fault with some of the gas valves if they were not set up correctly from the first start up.
Still not had any problems with any, fitted 2 more last week. Got 2 more to fit next week.
 
Yeah 22mm pipework from meter to boiler only 2m run. Yeah gas rated all ok. Only done it twice and reset no probs. Will monitor and see how it goes.

You must be lucky to have no fails..
 
i fitted the new duo-tec the other week, the connection for the safety discharge was a bit strange, anyone else think so ? was too tight to the filling loop, back to the OP when i de-aerated it also it didnt recognise it was NG, pressed a few buttons and got it to NG was instructions telling you to do so, this was the new duo-tec so must be similar, you would think it would go to NG first instead of LPG
 
They have now moved the connection on blow off. It has been moved over to left now. Better than on the right.
 
hi , i fitted neta tec end of September , last Saturday had call from client "it not working",went to see , no error codes but not working, no hot water and sporadic fire up on heating. called heat team , their engineer said it is hot water thermistor. but they not got one,still waiting and one not too happy customer with no hot water for a week so far,
otherwise good to install,easy commission except awkward to get to gas valve for working pressure readings.
 
robtheplumba said:
hi , i fitted neta tec end of September , last Saturday had call from client "it not working",went to see , no error codes but not working, no hot water and sporadic fire up on heating. called heat team , their engineer said it is hot water thermistor. but they not got one,still waiting and one not too happy customer with no hot water for a week so far,
otherwise good to install,easy commission except awkward to get to gas valve for working pressure readings.
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if your gsr and register with baxi works you get next day call out.
 
hi the problem wasn't with call out as they sent engineer promptly although had registered with works didn't realise they responded quicker til after the event. Problem was with NTC for hot water and the fitter did not carry one on van, they are different than the duotec and none available in the heat team network. bottom line they had to rob one from display model to be able to fit to customers boiler.
 
Heateam just been out new gas valve and pcb he said it is a very common fault and baxi are in the process of making sure they send them out correct in 1st place....
 
Poxi said:
1 in 5...20%

Field kit now available.

Problem was with the seating sticking inside gas valve, Gas valve now chemically cleaned to stop this happening.
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BAXI do try to out design problems,i would rather fit and work on a BAXI or potterton than a worcester any day of the week
 
Had my first faulty one today. Divertor valve connection faulty, baxi offer next working day for call out which I thought was very good.
Fitted about 20 now and this is my first faulty one, I still think there a good boiler.
 
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1/20 is bloody good! Mine has been fine since baxi came out fingers crossed it stays like that.
 
Heating-eng said:
Had my first faulty one today. Divertor valve connection faulty, baxi offer next working day for call out which I thought was very good.
Fitted about 20 now and this is my first faulty one, I still think there a good boiler.
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The PCB housing catches the plug on the diverter motor when pushed back...solution is to turn the motor round so the plug is at five o` clock there is plenty of slack on the cable.
 
Poxi said:
The PCB housing catches the plug on the diverter motor when pushed back...solution is to turn the motor round so the plug is at five o` clock there is plenty of slack on the cable.
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Thanks for that, connection is also very loose. Bad design me thinks.
 
Heating-eng said:
Had my first faulty one today. Divertor valve connection faulty, baxi offer next working day for call out which I thought was very good.
Fitted about 20 now and this is my first faulty one, I still think there a good boiler.
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Baxi did come out but didn't fix the boiler, customer was not impressed. Baxi going back in morning so fingers crossed.
 
Heating-eng said:
Baxi did come out but didn't fix the boiler, customer was not impressed. Baxi going back in morning so fingers crossed.
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Diverter motor and harness are not Van stock yet for some engineers. Let us know how you get on H Eng
 
Poxi said:
Diverter motor and harness are not Van stock yet for some engineers. Let us know how you get on H Eng
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thats bad for you guys,they should kit you up with every part for a new launch boiler,the other thing i dont like is this boilers not been run to death in the factory to see how it fails,being a service engineer as well i can appreciate not every fault will show its self on test but there are some common faults on the netatec,this really damages baxis reputation,its like 2 steps forward with the 105 and duotec 1 and 3 back with the Bahamas and 100 he with the last 2 boilers i mentioned this is my fear of fitting the neta tec losing customers and peeing people off with a bad product
 
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Poxi said:
Diverter motor and harness are not Van stock yet for some engineers. Let us know how you get on H Eng
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They Changed , pcb , divertor and gas valve, but still doesn't work.
If I mess with pug on divertor valve it works ok, but then goes off after a couple of hours. Must be something to do with plug connection ?
 
Fitting one on saturday for a mate who wanted a cheap but reliable boiler his old pipework is dirty and the old boiler dosnt work and i dont have a powerflush will i have problems putting in a cleaning chemical in the pipes when i start up the new boiler go back a week later and flush it out then add inhibiter
 
Heating-eng said:
They Changed , pcb , divertor and gas valve, but still doesn't work.
If I mess with pug on divertor valve it works ok, but then goes off after a couple of hours. Must be something to do with plug connection ?
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They came and put screw in plug connection , works great now... Got to say I am very happy with the service from baxi and the boiler.
 
jhon lennon said:
Fitting one on saturday for a mate who wanted a cheap but reliable boiler his old pipework is dirty and the old boiler dosnt work and i dont have a powerflush will i have problems putting in a cleaning chemical in the pipes when i start up the new boiler go back a week later and flush it out then add inhibiter
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You could mains flush the system first before fitting boiler and then add a filter such as fernox TF1 ...
 
Poxi said:
Diverter motor and harness are not Van stock yet for some engineers. Let us know how you get on H Eng
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The harness was not faulty , just needed a screw fitting into it, all new ones now have a screw in diverter valve harness.
Got to say i feel these will be a really good boiler now...
 
Heating-eng said:
The harness was not faulty , just needed a screw fitting into it, all new ones now have a screw in diverter valve harness.
Got to say i feel these will be a really good boiler now...
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Cheers H-Eng..Until the next problem arises :1:
 
Poxi said:
Cheers H-Eng..Until the next problem arises :1:
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never say never.. but they have sorted these problems very quickly. baxi rep said that these boilers have been fitted for 18 months in another country with no problems.
 
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Just thought I'd add a reply to this thread - I was the chap that had the Neta Tec fitted by Allen with the dodgey divertor valve connection.

Two months on the boiler is now working fine - It was a total nightmare at first but it seems that the little screw was the issue. Allen tried his best to sort it and was up for coming back at all times of the day to try and get it going for me without charging any extra.

The whole situation was just unfortunate but it is working well now. I would recommend Allen.
 
panholio said:
Just thought I'd add a reply to this thread - I was the chap that had the Neta Tec fitted by Allen with the dodgey divertor valve connection.

Two months on the boiler is now working fine - It was a total nightmare at first but it seems that the little screw was the issue. Allen tried his best to sort it and was up for coming back at all times of the day to try and get it going for me without charging any extra.

The whole situation was just unfortunate but it is working well now. I would recommend Allen.
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Thanks Mark
Should be ok now. Baxi did come out quickly and the boiler was repaired in less than a week even with the issues.
all these boilers now come with a screw in..
 
still waiting on them to attend a call from two weeks ago customer still no hot water , already had the offical email cant wait to go to court. baxi=wenolongercare about the little people
 
bod said:
still waiting on them to attend a call from two weeks ago customer still no hot water , already had the offical email cant wait to go to court. baxi=wenolongercare about the little people
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There must be more to that than you are letting on.
they have always come next day for me and sorted problem.
 
feel free to come along fella not far from you in bradford. theyve been back to it 3 times i think now. new pcb new gas valve and no replacements there refusing to go saying customer is lying
 
this was my orignal post

COME on every body help so my aprreciation with around of appluase for the great engineers at heatteam based in my area

i made the biggest mistake by staying loyal and fitting one of these for a good friend . loads of problems , new board new gas valve new divertor another call at weekend from cusotmer no hot water Again , booked a call through the ever so helpfull WORKS scheme customer just rang there refusing to go out as theres nothing wrong with it and ive undersized it , funny that the other 33 i fitted last year in same sized propertys all work.and this one is hit and miss

rant over does anyone have any of any organ grinders emails/phone numbers as the rep and enginner who made this statemnt wont take my calls.

cheers EX LOYAL installer to baxi

off to find my axe
 
bod said:
feel free to come along fella not far from you in bradford. theyve been back to it 3 times i think now. new pcb new gas valve and no replacements there refusing to go saying customer is lying
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What's the problem ..
 
Sorry for the thread resuraction!!

I have just fitted another one of these boilers into one of my bosses house's, the boiler at 1st ran perfect. Then the boss came and ask me to fit a wireless controller. Fitted controller the same way as i did mine (which has worked perfect), re-instated the power to the boiler and the boiler fired. Problem is it is showing a e 83 fault code even though the boiler is running!! Anyone any idea?? Baxi was shut by the time i had finished.
 
E83 is Wireless stat wired wrong.(Or something to do with the remote stat)

Have you removed the yellow link wire under the terminal cover if it was there.
 
Yellow link removed, stat is talking to the controller. But not to boiler. I have removed the wiring to the stat and put the yellow link back in and Fault e83 is still present.

Its a basic siemens remote controller. So dont know were it could be wrong...
 
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