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Well, there are a lot of you who I would love to have as customers with the attitudes described, and in fairness, we have a lot of customers who are like that.
But we also have a lot of customers who use us as part of a range of suppliers. One of my favourite conversations of all time went like this:
Me: "Hey T***, long time, no see. Where have you been hiding?"
Him: "Yeah, sorry Ray, I have mostly been using S**** at [competitor]"
Me: "Oh, why's that then? Is he beating our prices?"
Him: "No, its just that he took me to a golf day, and ... well... you know how it is..."
Me: "No worries mate. Anyway, how can we help?"
Him: "Well, I've taken this job on, and its a bit technically complicated for S****, so I though I'd come to you for some advice."
Me: "Splutter..."
Seriously - almost word for word.
And we did the quote, and made the sale, and then he went back to playing golf and shopping with the competitor.
No point asking any of the merchants round my way for anything technical (except hwos on the oil side), I would get more sense out of next doors cat.