why not thats better customer service
Hi,
Over the years I found that standing in front of a customer and putting my hands up over a simple mistake did as you point out amount to good customer relations, in fact it usually brought more business as I would be the one to find the error, this showed the customer the guarantee was in fact real.
Sadly to admit to an error today especially in writing can open up all sorts of liability issues that believe it or not could make our insurance invalid as it could be seen as accepting liability for something, that in today's market is the job of the insurer.
As an "Old School" business we have about five conditions in our guarantee, no need for an A4 page in tiny print, one of those conditions is the guarantee is void if the system / work is interfered with or worked by anyone other than an employee or representative of our company.
As you can see the written word means a lot because if we did the job by acting on your own initiative you just voided the guarantee, of course if you rang me and said the stat wasn't working and you think you know where the mistake was we would have changed it and thanked you for working with us by offering a free service when due.
Unfortunate but we live in different times to our fore fathers.
Last edited: