Neff Dishwasher Aquastop Connection Question

[snowpony]

Hi Lovely Plumbing Community,

Please help me. I have bought a NEFF dishwasher (S51E50X1GB) and am installing it myself. My previous dishwasher was also a NEFF and a similar model, so I thought it would be a simple swap. When I removed the old dishwasher I noticed that there was a brass ending to the aquastop that had been connected very tightly to the water connection. I used a wrench to undo it from the water end, but couldn't find a way to remove it from the aquastop itself - so assumed it was part of the unit.

When the new dishwasher came its aquastop was entirely plastic. Knowing no better I screwed it straight on to the water connection, but when I turned the water tap on the connection between water tap and aquastop is in no way water-tight: water gushes out!

I assume that I need some kind of adaptor or connector to create a seal between the two. I'm assuming a brass bit with a rubber washer, but have no idea what this is called or where to get it from. I called NEFF direct, but they couldn't advise.

This is my first attempt at installing a dishwasher and I really want to be able to complete the job. Advice happily welcomed.

Thanks

 

[snowpony]

No it's just plastic.

 

[Radioman]

Well maybe contact neff customer service?

 

[rpm]

Well maybe contact neff customer service?

Post #1, he tried that and they couldn`t help hence why he is here.

 

[Radioman]

Post #1, he tried that and they couldn`t help hence why he is here.

What I meant was: if it's not screwing on it could be faulty be faulty. Perhaps you should contact the retailer. At the end of the day it is their responsibility if the part is faulty. Of course if you have cross threaded it, which is easily done if you have no experience, then you will need a new aqua stop. FYI I ised to charge £ 50 for a first time install including parts and £20 for a swap. Just saying.

 

[stevetheplumber]

ive had them to deep and hit the valve handle before there tight couple of extra washers workede