bit of advice re any guarantee

[PlumbBobBob]

it's obvious that he was going to fit a new ceiling as it had damp patches on it already. just trying it on. tell him where to go!

 

[plumberpete]

the thing is he could have created the leak or even created the water stain he should not have removed the ceiling walk away pete

i know that is what i am thinking.there was two of us there who both checked for leaks and found none.i am supposed to be going tomorrow so i will let you all know if he tries to add anything else.

 

[PlumbBobBob]

you say you and your mate found no leaks but the next day there was one. do you think one was created as an excuse?

 

[scotty plumber]

He is a chancer, If you just stick up for yourself and tell him that there is no chance you are paying for it chances are he will leave you alone as he know's himself that he is trying it on.

 

[moony]

He has gone ahead with the work without your convent therefore it's his problem.

1 - if there was a leak call you out
2- you go out and investigate leak and damage
3 - you come to the conclusion of what's damaged and what your willing to replace.
4 - once agreed you! Get the problem sorted and decide whether you can foot the bill or get your insurance involved.

Never tell them to check for leaks, gives them insecurity. Once checked by yourself and your co worker you should take this as enough.

He's trying it on and he's gone wrong way about it.

Tell him you have procedures to deal with this sort of thing and he has taken things into his own hands by ripping ceiling down before you or your insurers have had time to inspect.

 

[plumberpete]

you say you and your mate found no leaks but the next day there was one. do you think one was created as an excuse?

no when we left nothing was leaking he phoned me three days later to say there was one.

 

[peteheat]

Hi,

Rule 1) Never give a chancer your insurance company policy details !

I have gone as far to tell similar that I hadn't renewed my cover and never had one follow up, I have a very good business relationship with my broker who recorded my notification of a possible claim just in case.

We pay insurance to protect ourselves and our genuine customers not scum who engage in sharp practices.

 

[moony]

What was outcome of this?

 

[plumberpete]

What was outcome of this?

i replaced the ceiling at the best part of £200.a lesson learned from now on i will make sure the customer signs a satisfaction receipt and i might even take a short video as proof.he definitely loosened the back tap adaptor but why it took days to show water is baffling because it was leaking bad and would have been visible immediately.sorry for the late reply as i am just back from Wales.

 

[secret squirrel]

You poor devil, Wales!

 

[plumberpete]

You poor devil, Wales!

lol i know but it was a drinking sorry working holiday visiting relatives.

 

[secret squirrel]

lol i know but it was a drinking sorry working holiday visiting relatives.

Ok, you have my sympathy, Wales and relatives all in one! you needed to drink to get through it.

 

[moony]

Less of the Wales talk !!! It's a lovely place with lovely people

 

[philtheflush]

yes i agree next they will be saying they should have won the rugby again

 

[Guest123]

Wales is the second nicest nation in the UK next to Scotland of course.