BBC Watchdog - British Gas

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BBC Watchdog - British Gas

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gassafe

gassafe

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Its on tonight BBC1 at 8.00pm, apparently a major energy supplier have been replacing perfectly working boilers!!!

I think its British Gas, but cant be sure...

Anyway, its a must watch i reckon...
 
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Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.
 
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At team meetings people do get a talking to if ther arent reaching targets of boiler leads, etc etc. As I was a contractor I didnt have that problem. You would get more of a talking to for not getting boiler leads than taking 8 visits to fix a boiler.
 
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Shocking, about time British Gas got looked in to. I think some other authorities see them as untouchable, so they do get away a lot.

Thank You Watchdog.

That guy from British Gas was clearly not telling the entire truth, and the way he justified it was wrong.
 
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washer said:
Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.
Click to expand...

You're dead right ... I left BG 8yrs ago ... Loved most of my time there and made real good friends along the 25yrs prior! Privatisation made it just a money making machine with us guys as the front line 'tool' to make it! Dangle a carrot and the donkey will follow!!! I got sick of chasing the carrot! Luckily I hadn't Driven my credit rating to the max and could afford to leave the "family"! :)
 
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washer said:
Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.
Click to expand...

I Sub contracted to them a few years back when working for a company they got rid of me as I only got leads on dangerous boilers (not dangerous because there more than 10 years old because they were falling apart as I was the first person to actually take the cover off in years) and they got the hump when I had a regular inspection and refused to tell someboy with a ideal mexico 2 BF that they should upgrade the boiler. My reply was why it will go on for years.

And the leads they got out of me was good for my boss as I gave him the addresses aswell.
 
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When i was there at BG there were 6k engineers, the MD said they had 8k! That's a heck of a lot of uplift in workload if you ask me and watchdog and the like are most likely to blame for our downfall in client base and their increase!!! The likes of watchdog scaremonger folk into believing that they need to find a reputable company .. BG get their fangs out and hone in on that demand !! Where does that leave the likes of us???
 
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Think the main reason that the quoted figures are higher Diamond is due to BG taking over a lot of the competition in recent years, Dyno,Ph jones and when the say engineers they are probably including the guys who do the work on the white goods.
 
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davidsr2 said:
Think the main reason that the quoted figures are higher Diamond is due to BG taking over a lot of the competition in recent years, Dyno,Ph jones and when the say engineers they are probably including the guys who do the work on the white goods.
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They bought the AA whilst i was working for them ... I understand where you're coming from .. The BG MD was doing his best at damage control IMHO ... As they've always have done since I can remember! They have a customer base to rival none! AND as long as the scaremongering continue to tell folk that they mustn't trust "joe Bloggs" their loyal customers will not want to deviate!! Watchdog adds as much to the problem as it tries to repair in my opinion!
 
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The MD (Chris Jansen) was less than honest in some of his replies IMO, you will know Diamond the sales culture for all customer facing staff and the sales before service culture there. Spot on with the scaremongering their sales tactics/staff paint us sole traders/small business as evil cowboys who are out to rob them of every penny they have if they are not covered by a BG product.
 
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davidsr2 said:
The MD (Chris Jansen) was less than honest in some of his replies IMO, you will know Diamond the sales culture for all customer facing staff and the sales before service culture there. Spot on with the scaremongering their sales tactics/staff paint us sole traders/small business as evil cowboys who are out to rob them of every penny they have if they are not covered by a BG product.
Click to expand...

Alas they may have utalized the likes of watchdog to their benefit! End of the day they're a business out to make money! As are we all :) They happen to have a lot more years in the making than most of us will ever muster :)
 
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My son in law works for dynorod, they're also target driven. They've just been split into two teams to fight each other over the month for sales, winners get a bonus, losers get nothing. They've been told, don't change a tap washer sell a set of taps £95 + VAT fitted. The taps are about £12 a pair.
His mate quoted to change a cold water mains tank a few weeks ago at a house I was working at (fitting a bath) 25 gallon £880 inc VAT.
 
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goz666 said:
My son in law works for dynorod, they're also target driven. They've just been split into two teams to fight each other over the month for sales, winners get a bonus, losers get nothing. They've been told, don't change a tap washer sell a set of taps £95 + VAT fitted. The taps are about £12 a pair.
His mate quoted to change a cold water mains tank a few weeks ago at a house I was working at (fitting a bath) 25 gallon £880 inc VAT.
Click to expand...

I thought Dyno were mostly franchises though? When I subied to them I wasn't asked to sell anything!
 
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Resolute said:
I thought Dyno were mostly franchises though? When I subied to them I wasn't asked to sell anything!
Click to expand...
Yep, this is still a franchise but they expect them to sell, sell, sell. It only used to be mandates at one time, signing people up to insurance but now it's sell whatever you can.
 
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