Am I a bad customer / job magnet

[P J F PLUMBING]

Hi guys I'm having a nightmare of late !!!! I started a bbu to combi change over last Tuesday the customer was hardwork from hour one I dug up the floor buryed the pipes except the gas all done right. came back Wednesday there was an atmosphere a. Bad one so carried on pipe work trvs ect . Came back Thursday with my roofer we put the flue though a flat roof on the out building and it was pouring down with rain finished and took a look thought it didn't look right as there was a opening window 650 to the right in the mean time I had problems with the pipe work from the old bbu to the a.c only had upstairs rads working I left the boiler and gas left off so called a mate to come in on the Friday the atmosphere was really bad we found the pipe work problem which was a mess under the front room floor and then I had a pinhole in a brand new length of 28 mm copper !! I then took another look at the flue before I commissioned and turned on the gas and boiler realised it was wrong genuine mistake spoke to the customer she went mad !! And said leave we not paying so I turned off the boiler gas ect and left . She's called a family member who is a gas engineer and gas safe and said its wrong which I new but they say they can smell fumes in the bedroom !! I'm frantic I called gas safe yesterday and explained and they said I have to wait till the inspection then sort things after . I new this job was a complete nightmare since I started now it's just a f up thoughts please

 

[villa_tom]

Hi guys I'm having a nightmare of late !!!! I started a bbu to combi change over last Tuesday the customer was hardwork from hour one I dug up the floor burned the pipes except the gas all done right. came back Wednesday there was an atmosphere a. Bad one so carried on pipe work trvs ect . Came back Thursday with my roofer we put the flue though a flat roof on the out building and it was pouring down with rain finished and took a look thought it didn't look right as there was a opening window 650 to the right in the mean time I had problems with the pipe work from the old bbu to the a.c only had upstairs rads working I left the boiler and gas left off so called a mate to come in on the Friday the atmosphere was really bad we found the pipe work problem which was a mess under the front room floor and then I had a pinhole in a brand new length of 28 mm copper !! I then took another look at the flue before I commissioned and turned on the gas and boiler realised it was wrong genuine mistake spoke to the customer she went mad !! And said leave we not paying so I turned off the boiler gas ect and left . She's called a family member who is a gas engineer and gas safe and said its wrong which I new but they say they can smell fumes in the bedroom !! I'm frantic I called gas safe yesterday and explained and they said I have to wait till the inspection then sort things after . I new this job was a complete nightmare since I started now it's just a f up thoughts please

If you knew it was wrong and isolated the boiler and left, then someone else has turned it on and commissioned it, so it's on their head mate.

I wouldn't worry about the fumes entering the building because you left the boiler off.

You have called gas safe and told them situation, so you've covered yourself there

as as for the flue, you realised you'd made a mistake and admitted it and followed the correct precedure. We all make mistakes mate, but it's no excuse for her not to pay you.

 

[Billy Bob Bob]

as i said on the phone pete,ring gas safe,they will want you to sort it, offer to put it right,you should be paid though thats not on

 

[P J F PLUMBING]

I'm heads gone my mrs has gone mad because I didn't take a deposit she recons they won't believe me about leaving the boiler off She saying you made a mistake now you lost the money !! This customer was in contact with this family gas engineer all though the job now he's in the mix I'm at the end of my rope just so down

 

[mfgs]

It sounds like you have had a bit of a nightmare with this job.

In all fairness to the customer, I can understand the customer getting a little upset by you installing it wrong. It would be easy to lose faith in someone in that situation. You have done the right thing by owning up to it and guessing, offering to make it right? As the boiler was not commissioned and left capped? Then you have covered yourself, but proving it may be difficult.

Hope you get it all sorted and come to an agreement with the customer.

 

[P J F PLUMBING]

as i said on the phone pete,ring gas safe,they will want you to sort it, offer to put it right,you should be paid though thats not on

They have now said they don't want the boiler !! They are having it changed and I can have it back and I can have all the removable parts. But I have to wait until gas safe inspect then they are removing my boiler and putting a differnt one in !! They said they are keeping the lead slate the 28 mm gas run the trvs and they are paying nothing I'm down down down

 

[Nostrum]

I'm sorry to hear it, but realistically when you look at what the customer sees, rads not working, leak, flue fitted incorrectly, you can see why they have lost faith. Regardless of the real issues, the customers view on any problem is that it's your fault.

Chin up, sort it out however you can to limit the damage no matter what it takes, a bit of bum licking to save a reputation is worth it in the long run.

 

[Nostrum]

They have now said they don't want the boiler !! They are having it changed and I can have it back and I can have all the removable parts. But I have to wait until gas safe inspect then they are removing my boiler and putting a differnt one in !! They said they are keeping the lead slate the 28 mm gas run the trvs and they are paying nothing I'm down down down

If nothing else, get your terms and conditions straight and a deposit system in place to stop this happening again.

 

[villa_tom]

They have now said they don't want the boiler !! They are having it changed and I can have it back and I can have all the removable parts. But I have to wait until gas safe inspect then they are removing my boiler and putting a differnt one in !! They said they are keeping the lead slate the 28 mm gas run the trvs and they are paying nothing I'm down down down

Thats theft then, get your boiler back and charge for the stuff they are keeping and your labour, atleast you may breakeven then.

They sound like a bunch of pricks to be honest mate and the quickest solution will probably be the best in this situation, even if it means taking a hit.

 

[villa_tom]

It sounds like you have had a bit of a nightmare with this job.

In all fairness to the customer, I can understand the customer getting a little upset by you installing it wrong. It would be easy to lose faith in someone in that situation. You have done the right thing by owning up to it and guessing, offering to make it right? As the boiler was not commissioned and left capped? Then you have covered yourself, but proving it may be difficult.

Hope you get it all sorted and come to an agreement with the customer.

If the boiler was left capped then its easy to prove, he will have a signed warning notice to prove he capped/isolated the boiler and advised not to use