out of order? with helding payment.

[TFGplumbing]

We completed work for a customer last month below is a summarised list of completed works. Bathroom had to be completed in 4 days.
They also wanted us to refit a wonky bidet in their home, I said we would priortise the bathroom as the time scale was shortish(holiday let). We didnt have time for the bidet so rebooked it for this month; we agreed to this scenario prior.

To fit gas fire
To refit a bathroom

now they are withhelding payment for completed works, until we go back to do the bidet, it feels like blackmail and it leaves a bitter taste as we put alot of effort in make sure everything was right. all invoiced work is payable within 7 days as per my terms.

what you guys think? final sum is not a fortune but four figures.

 

[Meady]

What work was to be completed in the contract re you had?

 

[AWheating]

unless your invoice covers payment for the outstanding works then they have no right. what terms were in your original quotation?

 

[TFGplumbing]

What work was to be completed in the contract re you had?

Gas fire

bathroom re-fit

remount bidet if time scale allowed

 

[TFGplumbing]

unless your invoice covers payment for the outstanding works then they have no right. what terms were in your original quotation?

No it doesnt they have been invoiced for works carried out and completed to date. I dont invoice for things not completed.

 

[AWheating]

stand your ground imo.

 

[TFGplumbing]

stand your ground imo.

Thats what I want to do AW but its just before christmas you know so I was considering playing ball through gritted teeth, then remove them from my customer list.

 

[Chalked]

Are you invoicing the full amount, or full amount less the cost of the bidet work?

 

[lame plumber]

I have a customer who owes some money, just removed them from my list altogether today, also told them to cough up for my builder who installed a tank base and piers 2 months back. Mentioned that if they dont, the extension, windows installed etc etc that they havent mentioned to planning or BRegs might get aired next week if my and his monies dont arrive . Moral dont b**** a b****ter who has something on you

 

[TFGplumbing]

Are you invoicing the full amount, or full amount less the cost of the bidet work?

Hiya chalked - Just works that have been completed to date; no bidet.

 

[Chalked]

Hiya chalked - Just works that have been completed to date; no bidet.

no excuse then!

 

[tamz]

It doesn't matter a fuc what terms you put on the invoice. You won't be paid until it suits them. They are using it as a stick to make sure you go back for the bidet. Go legal and it won't be any quicker.
C'est la vie

 

[Millsy 82]

When you go back to fit the bidet phone them from site and say you will remove your property unless payment is made in full within 1 hour.