Would you charge?

[spikewt]

If you fitted a bathroom suit 10 months ago, a wickes budget suit bought by the customer, and the tap inner became stuck closed, would you charge to repair it?

 

[Kev the gas]

A piece of advice, they supplied the equipment.

If the water connection leaked and was your fault and yes a freebie.

If THEIR EQUIPMENT fails it is not you are not legally obliged to fix it.

Good will yes but not if they get Arsey !!

 

[IND_Nick]

As always I think it depends on the customer. If they were easy to work with and you think there is plenty of work and recommendations I wouldn't charge. If they were the opposite and from the sounds of it a nightmare I would explain a call out charge before heading round.

 

[Crinkmeister]

I think 20 quid was a bargain, especially as they supplied the tap!

 

[tamz]

Thanks all for that. The customer got into quite a heated argument at me when I said £20. I tried to explain that he bought the gear, so its not my fault the tap broke but then his misses piped up so I gave in and left. Lesson learnt. I'll book in for my MUG tattoo tomorrow.

I would tell him to..........well i'd better not say more than off :smile

 

[spikewt]

Yes I guess I should have explained I was goin to charge. Iv only done that one job for them but as I dont advertise, word of mouth is essential so I thort I was best to cut my losses. Its good to see I wasnt totally in the wrong. All good fun running ya own business!

 

[LPC]

Depends on if they'll need a new boiler in the next few years

 

[JAH HEATING]

I fitted a boiler other week, couple of days after they had water coming through ceiling.

Shot round at 7pm at night, couldn't see any leaks??? Lifted boards up, an old fitting had gone ?? They hadn't had a working boiler for months till I fitted this.

she understood that it was on her old pipework, I couldn't for see that.

went back the next day to cut out an repipe, couple of hours work.

she gave me a twenty pound Scottish note, very impressed

 

[IDCHAPPY]

Some folk are so tight they squeak

 

[gassafe]

Yep! That goes also for stuff I bought that the custard insisted on against my wishes.

Currently dealing with the second faulty Drayton MiTime programmer at the same house. I told customer they were brand new on the market, unproven reliability. He wanted that and no other. He's paying for my time spent in sorting it out.

What happened to Drayton eh! There old 5/2 programmers used to be the best!

new stuff seems to be pretty unreliable these days!

 

[gassafe]

I fitted a boiler other week, couple of days after they had water coming through ceiling.

Shot round at 7pm at night, couldn't see any leaks??? Lifted boards up, an old fitting had gone ?? They hadn't had a working boiler for months till I fitted this.

she understood that it was on her old pipework, I couldn't for see that.

went back the next day to cut out an repipe, couple of hours work.

she gave me a twenty pound Scottish note, very impressed

cheeky beggar... To refill the x100 alone would have been 12 quid! That leaves ya 8 quid labour, minus fuel & tax lol...

 

[joni os]

We have all been caught. Better to explain the supplier needs to meet your costs as well as the defective part. ( If you broke the fitting would the supplier have replaced free of charge).
From the conversation that follows you can assess your chance of payment, and if necessary walk out the door voicing concern and sympathy for THEIR PROBLEMS and your willingness to return once blame has been accepted.

 

[edd789]

Just asked my girlfriend this question, she reckons the plumber shouldn't charge because he done a rubbish job at installing it :banghead:

 

[stevetheplumber]

What happened to Drayton eh! There old 5/2 programmers used to be the best!

new stuff seems to be pretty unreliable these days!

dont think there is a reliable timer on the market anymore honeywell 9000 are total ****e weve got a sackfull in the office to go back

 

[tamz]

The drayton LP's are the same reliable clocks they always were since acl made them.

 

[Ray Stafford]

Yep. LP522 is still our biggest selling hard-wired programmer.