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Just seen the new british gas tv add ! The one with the a team music ! Just wondering if your customers are over the moon when you give the boiler case a bang with your elbow to close it ?
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The customer I just replaced a boiler for called and reported a boiler breakdown and a engineer was due to call but then said they couldn't come on Monday, do you guys do Sunday calls ?
Yeah guy was supposed to out on Sunday but said couldn't come till Monday for original call, I replaced earlier in week and they had a inspection/price
Also Hammer4spanners, if while fitting this Magnabooster the job grows arms and legs, ie: blocked cold feed, do you still charge the same price you quoted or do you give them your time for nothing? And do all the extra work that's now involved free of charge?
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If we haven't actually been to visit this boiler since it went in, its actually not covered. Think of it like this, if you get a new car say replace an old Datsun 100a with a top of the range Mercedes then obviously you will let your insurance company know as there is a big difference. If the boiler has only just been fitted and has developed a fault already then its the manufacture you need to call and once fixed, the customer needs to arrange for British Gas to do a first visit inspection to accept it on to contract.
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well there you go your answer straight away edges towards looking for extras before you even got through the door!!!!
done boiler change last year with blocked cold feed for main contractor for HA's paid £250 for boiler change .Boiler on the wall loving it by 12 cold feed unblocked by 0ne home by two why charge more????
greed!!!!! is your answer !
My point is, if there is extra work involved while fitting the magnabooster then British Gas will do this without extra charge, would you?
You can't beat quoting against BG, always get the job as nobody's more expensive and the customer gets a better job done.
Well, maybe Pimlico are more expensive I guess.Is that a fact?
Well, maybe Pimlico are more expensive I guess.
Never implied otherwise, I'm finishing a job tomorrow that I was £12k more expensive than the next nearest tender.Being expensive is not a crime though.
Are you a scouser?Never implied otherwise, I'm finishing a job tomorrow that I was £12k more expensive than the next nearest tender.
Why?.Are you a scouser?
Why?.
Is it a crime to make a profit, do you go to work for fun, don't you charge your customers a fee? PowerFlush scams? What are you on about. British Gas are now regulated by the FSA and will always refund any customers who aren't happy, if a system needs a flush, a quote is left, a customer has a choice to pay British Gas to do the work or pay "hammers4spanners" to do the work. The customer is under no pressure to purchase from British Gas its their choice. If I said to you, "hey mate, I've got two products here, one costs £700 and one costs £300" and you choose the £700 product, then that's your choice.
By the way, customer retention at British Gas is at an all time high.
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I only came across this forum last night after looking up gas safe and incorrect pipework in google. I was surprised but very pleased to see the number of people who commented on my post about my boiler which was not installed properly or maintained correctly by British gas engineers and about the lies from their customer service dept. I have been reading many of the threads on this forum and am shocked by how badly British Gas is regarded by professionals in the industry and this reflects my experience of them. I actually used a complaint against them using the FSA as british gas sends out a letter when you complain that indicates you can do this. In reality very little is covered by the FSA and In my case I will probably have to go to court as British gas installations are not covered by an ombudsman so I felt it was important to correct your member Doodlebug in this matter. I would hate british Gas engineers to go around claiming their work is covered by the FSA to little old ladies when they try to sell them a powerflush.
You are correct that I don't like British Gas. I would not let one of their operatives clean my toilet let alone work on any of my gas appliances.
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