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on31ll
Just seen the new british gas tv add ! The one with the a team music ! Just wondering if your customers are over the moon when you give the boiler case a bang with your elbow to close it ?
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New british gas tv advert
Discuss New british gas tv advert in the Plumbing Jobs | The Job-board area at PlumbersForums.net
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Which just goes to prove the power of advertising.
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stegas
I bet the bbc dont start Rogue Bankers, or Rogue MPs..or even Rogue bbc celebrities..now then
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Orry Clayton
Do BG really have flying vans?
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Doodlebug
I play the A-Team music as I pull up on a job and skip down the drive with my magical screwdriver in my hand smiling like a Cheshire cat. :-D
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Doodlebug
One word "bull****"
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Doodlebug
Sorry, just realised that's two words lol
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petercj
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hardly surprises me that you chose such an apt wording considering thats your companies main policy
I had a confrontation with a BG 'technican' who started quoting load of bull to me - like you can only run one hot outlet from a combi boiler no matter how big it is, and running a washing machine will stop you getting hot water out of your boiler due to the drop in pressure . . . .
The guy I spoke to did not have a clue - although he said he had been fitting boilers for 10 years. . . .
The problem is someone like that does not have any ideas plumbing systems and how they work which is probably why he was quoting 'text book info' at me!
The guy I spoke to did not have a clue - although he said he had been fitting boilers for 10 years. . . .
The problem is someone like that does not have any ideas plumbing systems and how they work which is probably why he was quoting 'text book info' at me!
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petercj
BG staff take authority from the name of BRITISH GAS, which is one of the reasons the company should trade in their true name of Centrica, being just another large commercial company that uses tricky advertising to gain people's confidence and charge over the odds for what they do.
The latest bit of BG tricky advertising is their guaranteed fixed price from £79, to include parts and labour.
The key word being from: all it really means is that they will quote for a repair and the cost of the parts, and their minimum charge is £79 - big deal!
"Looking after your world" ... "safe and secure knowing you are covered" ... etc, ... all these phrases are subject to small print get-out clauses.
The privatised version of British Gas is a major player in today's rip-off Britain.
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Doodlebug
The service BG provide is second to none. I went to an on call assist the other day where the customer paid £99 for a one fix, the part I fitted to the boiler was over £200 but the customer only paid £99 all in parts and labour, not bad aye?
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petercj
I take it this was under a HomeCare agreement where people pay a monthly fee, and get charged an excess of £99 when they need a repair?
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TBServices
Or second to everyone?
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Doodlebug
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petercj
No, this customer isn't on contract with British Gas. see, you don't know it all.
Seems rather a coincidence that the charge of £99 is the same as the excess charged on some BG HomeCare cover plans?
Call me a cynic if you like, but I do hold to the old saying: "If it looks too good to be true, then it probably is!"
Which is a well-worn phrase that applies quite aptly to most of BG's advertising!
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Doodlebug
The customer is an energy customer, that's all.
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petercj
Have never seen that kind of a deal in the BG advertising - where can I find the details?
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Doodlebug
It has been on the radio, it's a one off fix similar on the tiered on call assist but it's a reduced fixed price for energy customers.
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petercj
And they pay a monthly premium to cover the fixed price repair - from what I have read on the BG site, it's a slight reduction on the usual HomeCare fees.
But then having fixed their gas prices with BG, they will be paying though the nose for gas anyway.
BG does treat the public like mugs, and they often get away with it, but because people are now so cost conscious due to the recession, I think BG are at serious risk of killing the goose that has laid the golden egg for them so many times over the past couple of decades.
The general public love them - £15 per month boiler cover with a Gas Safety certificate as well!
Yeah and the rest . . ..
Its crap - it is nigh on defrauding the people who sign up and they steal the customers from the little companies and tradesmen who are already struggling (no wonder eh?)
I hope Trading Standards hit their false advertising like the way they have done with the cosmetics companies ridiculous claims.
In my mind there is little difference!!!!!!
Yeah and the rest . . ..
Its crap - it is nigh on defrauding the people who sign up and they steal the customers from the little companies and tradesmen who are already struggling (no wonder eh?)
I hope Trading Standards hit their false advertising like the way they have done with the cosmetics companies ridiculous claims.
In my mind there is little difference!!!!!!
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Doodlebug
There is nothing false about the British Gas advertising and you know it. Customers have a choice and still they come to British Gas, Fact!
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Sent from my iPad using Tapatalk HD
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petercj
You seem a pleasant enough guy Doodlebug, but what was the point of posting the above?
Only people that believe in Father Christmas and the Tooth Fairy are going to swallow the tale that you fitted over £200 worth of parts for £99!
Telling only half the tale serves to misrepresent the facts.
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Doodlebug
I have no need to tell lies mate, I remember showing the customer the cost of the part. Sometimes it works the other way, if the part needed cost say, £3, the customer would still pay £99, its swings and roundabouts.
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Doodlebug
The difference between what I post and what you post Peter, is that I post facts and you don't, simples!
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Sent from my iPad using Tapatalk HD
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petercj
The only facts I could find on any BG websites are that £99 is an excess payment on a cover plan - and if BG customers fix their gas prices, then they get a reduction in plan premiums.
So you're suggesting that customers call in BG and take a chance on a £99 fixed fee, whatever the cost of the repair?
Estimates not being allowed of course, as obviously they would duck out if it turns out to be only a small thing.
But then what's to stop them getting a free estimate and assessment from an independent GSR, and then calling in BG if the job is going to be costly?
Doesn't quite add up, does it?
So you're suggesting that customers call in BG and take a chance on a £99 fixed fee, whatever the cost of the repair?
Estimates not being allowed of course, as obviously they would duck out if it turns out to be only a small thing.
But then what's to stop them getting a free estimate and assessment from an independent GSR, and then calling in BG if the job is going to be costly?
Doesn't quite add up, does it?
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utter carp
Like any other privatised company Bg are all about ££££££££££'s making sure the share holders profit from BG's succes , wether it be from annual gas price rises ( obviously just as temp drops) or over priced labour charges , power flush scams and sales bull.And to be quite frank they do a very good job for the share holders.
The minute the bubble bursts then you will hear the usual cut backs in staff all you guys are is a number on payroll which can be dropped at first sign of profit squeeze
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Doodlebug
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beep beep beep
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Doodlebug
Is it a crime to make a profit, do you go to work for fun, don't you charge your customers a fee? PowerFlush scams? What are you on about. British Gas are now regulated by the FSA and will always refund any customers who aren't happy, if a system needs a flush, a quote is left, a customer has a choice to pay British Gas to do the work or pay "hammers4spanners" to do the work. The customer is under no pressure to purchase from British Gas its their choice. If I said to you, "hey mate, I've got two products here, one costs £700 and one costs £300" and you choose the £700 product, then that's your choice.
By the way, customer retention at British Gas is at an all time high.
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To be fair to BG this one off fixed price repair is a great deal really. The customer knows the deal from the start and for most people getting their boiler repaired for under a tonne is great for them.
Obviously some parts do cost a couple of quid, and some may not need any parts at all. So on some jobs BG profit greatly,and on others they take a huge hit but the risk is well worth the reward otherwise they wouldn't do it.
Also the customer will get a safety check thrown in with this, as it has to be done once a boiler cover is removed.
Plus any other faults will be fixed in with this 99 quid. So to be fair to them it's a great deal that they can offer.
I can't see where the false advertising comes into this though, I'm not here to toot the BG horn, but credit where credit is due. They do a good job and they wouldn't have so many customers if they didn't do a good job.
Obviously some parts do cost a couple of quid, and some may not need any parts at all. So on some jobs BG profit greatly,and on others they take a huge hit but the risk is well worth the reward otherwise they wouldn't do it.
Also the customer will get a safety check thrown in with this, as it has to be done once a boiler cover is removed.
Plus any other faults will be fixed in with this 99 quid. So to be fair to them it's a great deal that they can offer.
I can't see where the false advertising comes into this though, I'm not here to toot the BG horn, but credit where credit is due. They do a good job and they wouldn't have so many customers if they didn't do a good job.
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