first williams order

[stevetheplumber]

well ive gone and done it my first williams order as a result of plumb center fecking me around the whole experience started badly when i was told i needed to go in to a branch as it was special order but within a couple of minutes they rang back to say this wasnt the case and its now being delivered direct from branch rather than a courier everyone i spoke to was helpfull and the price was better than plumbs
i think williams seem to have the right can do attitude through out the company

 

[IDCHAPPY]

Popped your Williams cherry

 

[Riley]

A little £ sign lightbulb will have just pinged on over Rays head. He will sense a disturbance in the force

 

[Masood]

A little £ sign lightbulb will have just pinged on over Rays head. He will sense a disturbance in the force

No mate, Ray *used* the force ... "Buy from me you will"

 

[Rickster123]

Yes yes but what biscuits did you get Steve??

 

[Riley]

He seems the little green hooded type

 

[Ray Stafford]

well ive gone and done it my first williams order as a result of plumb center fecking me around the whole experience started badly when i was told i needed to go in to a branch as it was special order but within a couple of minutes they rang back to say this wasnt the case and its now being delivered direct from branch rather than a courier everyone i spoke to was helpfull and the price was better than plumbs
i think williams seem to have the right can do attitude through out the company

Sorry it started off badly Steve. I think one of the youngsters was a bit out of his depth.

One of the older guys sorted it out, and later in the day he collared me and said "Do you know a really grumpy git on the forum from East London?"

I replied "He isn't called Steve by any chance is he?"

Just kidding. Thanks for the order Grumps.

 

[Riley]

Are you doing a recruitment drive at the mo then ray

 

[rpm]

Sorry it started off badly Steve. I think one of the youngsters was a bit out of his depth

The bit I liked was that Steve said it was sorted within a few minutes.

 

[stevetheplumber]

do i realy come across that grumpy?

 

[SimonG]

Nope.

 

[Riley]

Sorry it started off badly Steve. I think one of the youngsters was a bit out of his depth.

was it the same lad who did my order the other day :smile:

 

[dancinplumba]

do i realy come across that grumpy?

Me too......its a plumbing thing don't worry. Or is it a Steve thing ?

 

[Billy Bob Bob]

do i realy come across that grumpy?

not really,you come across as a no tolerance sort ,like most of us on here

 

[Riley]

Best way though

 

[Dotty]

do i realy come across that grumpy?

If we say yes do you promise not to get grumpy?

 

[Rickster123]

do i realy come across that grumpy?

Not grumpy.... Dark and moody maybe..... :wink_smile:

 

[Ray Stafford]

do i realy come across that grumpy?

Just having a tease.

 

[cr0ft]

Without blowing smoke up their backsides over at Williams they get things wrong like all other wholesale businesses from time to time. The difference with them is they deal with it well and you get the feeling they really understand and care about the effect delays/wrong parts have on our business. With W&Co I feel like they are a purchasing arm working in our business, the relationship with them is that good now.

Paul (their sales manager) in particular works his backside off to sort out issues and make sales. He's a brill bloke.

 

[Riley]

Totally agree Croft brilliant bunch.

 

[stevetheplumber]

i must admit some of the stories ive seen on here does suggest williams do seem to go the extra kilometer(grumpy goes metric) to sort stuff out which is a sharp contrast to a lot of other merchants tough luck attitude
i think many merchant only see there side of it it may only be a £200 pound sale for them but its a day lost and everything else getting rescheduled for us

 

[Ray Stafford]

the extra kilometer(grumpy goes metric)

pmsl.