10 year warranty on Ravenheat

[Scott_D]

Ravenheat are giving 10 year warranty on their top end combi
Would you fit one?

 

[Gasmk1]

no wouldnt fit but to be honest the old ravenheats were really good till the got to be around 9 or 10 years old thats when the problems started, not seen any newer ones as most of the guys near me fit worcester or vaillant

 

[townfanjon]

A boiler’s , a boiler , a boiler .

Only a few of you will know these immortal words .

 

[Millsy 82]

That wasn't really my point. If the boiler is £500 to buy, lets say it costs £100 (Could be more or less) to make and get to a retailer. If a new HEX is £50 to them as a spare, they've then got the costs maybe two engineers visits (one to diagnose, then a revisit to fit), the cost of the engineer and the running costs of the call centre etc. By the time you've finished you're probably into a minimum of a £200 repair. Get another call out to that boiler and you're nearly at a loss.

Thing is a lot of these smaller manufacturers dont use their own engineers they will use companies and pay them a fixed fee per breakdown and they will supply the parts. They also dont pay a huge amount I worked for a company years ago that did vokera and heatline some jobs they won on others they lost on if they had to go back to a breakdown they lost money. The smaller manufacturers also were very tight with parts and you had to send them back to be tested and if you installed 2 parts they argued every time. Where as the likes of Worcester just throw parts in if they suspect it could be that part.

 

[townfanjon]

Thing is a lot of these smaller manufacturers dont use their own engineers they will use companies and pay them a fixed fee per breakdown and they will supply the parts. They also dont pay a huge amount I worked for a company years ago that did vokera and heatline some jobs they won on others they lost on if they had to go back to a breakdown they lost money. The smaller manufacturers also were very tight with parts and you had to send them back to be tested and if you installed 2 parts they argued every time. Where as the likes of Worcester just throw parts in if they suspect it could be that part.

All Ravenheat guys are their own , I / you could ring a fault in now and they would be there tomorrow.
They have been knocked like hell over the years but they provide a service streets ahead of any other manufacturer in England .

 

[Harvest Fields]

How many shares do you have?

 

[EvilDrPorkChop]

Thing is a lot of these smaller manufacturers dont use their own engineers they will use companies and pay them a fixed fee per breakdown and they will supply the parts.

Ferroli have their own engineers too.

 

[Harvest Fields]

Ferroli have their own engineers too.

So do Vaillant

 

[Harvest Fields]

Most of the time

 

[EvilDrPorkChop]

So do Vaillant

Yes I know, just was more of the fact that Millsy was trying to make out the smaller manufactures outsource the engineers/repairs.

I'd be disappointed if Vaillant or Worcester didn't have their own engineers

 

[kasser]

Has John from ravenheat inspired you?

Went to his training course recently and was quite impressed with his boiler. For such a low price, you get all brass components inside, copper tube to EV, stainless steel HEX, easy access, no sharp edges, easy to hang. I'd chose that over WB any time.

You pay top money for some brands and get cheap plastic inside.

Also, Ravenheat manufactures components (can't remember which ones) for other brands (can't remember which ones too), so you do end up fitting their parts even though you may try to avoid them.

 

[Harvest Fields]

Which ones? Would be good to know

 

[kasser]

Didn't take notes but would be the usual suspects.

 

[Scott_D]

I phoned Biasi technical today. Straight through and he knew the answer immediately

 

[Aire]

I phoned Biasi technical today. Straight through and he knew the answer immediately

What was the answer? Buy a better boiler

 

[Scott_D]

I couldn’t reset an 19 year old combi
Had to push the red light

 

[Harvest Fields]

Until it locks out again