Nightmare time with Worcester Bosch repairs

[Cazza]

It was a fixed price repair.

I know they are refunding me but they created the new leaks. They also promised to get to the bottom of it which they are not.

Yorkshire Dave I don't understand your comment at all. Unless of course your competency level is the same as Worcester Bosch as you think the customer should find and pay for leaks started by engineers

 

[Riley]

Don’t get snarky. I think his point is you need to go higher as was originally said. Arguing the toss with the helpline and engineers who are just there to do a job isn’t going to get you anywhere. Simple fact is yes there could be a leak finishing at the isolation valve however it could be coming from anywhere above. Take what you’ve told us re time off work etc and multiple times where you’ve had to do things yourself and write to the CEO. I’d say for your time wasted they should be contributing to a new boiler or be resolving your issue. Be as blunt as that. They have entered into a contract with you and shouldn’t be allowed to cancel it without penalty

 

[Welder]

Yorkshire Dave I don't understand your comment at all. Unless of course your competency level is the same as Worcester Bosch as you think the customer should find and pay for leaks started by engineers

Ho ho ho ho ho....

It's little wonder so many people are queuing up to help you. Your friendly, engaging personality and razor wit shines through. #Irony

I withdraw my good luck comment because I'm genuinly glad to see you are reaping what you've sown.

 

[Cazza]

Thanks for the support Riley. I think your comments have made me think

Ho ho ho ho ho..

It's little wonder so many people are queuing up to help you. Your friendly, engaging personality and razor wit shines through. #Irony

I withdraw my good luck comment because I'm genuinly glad to see you are reaping what you've sown.

 

[Cazza]

I just didn't like your comment that you "totally understood why WB were refunding me". Sorry if I took it the wrong way, I thought you were being rude and were on their side. WB has put me on edge, after how mean they were yesterday. But I thank you for your previous post and contact name.

Riley thank you for comments, most appreciated. I think perhaps I will write to the CEO then. All I want at the moment is the boiler fixed but it doesn't look like that is going to happen.

 

[Riley]

Unfortunately, much as we hate it, we live in a society of he who stamps their feet hardest gets things done. I don’t agree with it but such is life

 

[Rob Foster]

Don’t get snarky. I think his point is you need to go higher as was originally said. Arguing the toss with the helpline and engineers who are just there to do a job isn’t going to get you anywhere. Simple fact is yes there could be a leak finishing at the isolation valve however it could be coming from anywhere above. Take what you’ve told us re time off work etc and multiple times where you’ve had to do things yourself and write to the CEO. I’d say for your time wasted they should be contributing to a new boiler or be resolving your issue. Be as blunt as that. They have entered into a contract with you and shouldn’t be allowed to cancel it without penalty

Contractually WB might well be in breach of their contract, especially
as they are actually involved in an on going dispute. Its like saying your car insurance is invalid because you have had a crash. go get them stay cool and WIN . keep us informed get someone else in
pay them and claim it back. ring trading standards you pay rates
Rob Foster aka centralheatking

 

[Rob Foster]

Contractually WB might well be in breach of their contract, especially
as they are actually involved in an on going dispute. Its like saying your car insurance is invalid because you have had a crash. go get them stay cool and WIN . keep us informed get someone else in
pay them and claim it back. ring trading standards you pay rates
Rob Foster aka centralheatking

it would be good to get feed back...thats why we do,this
centralheatking

 

[sammathias]

Vaillant.

 

[Cazza]

Thanks. I've drafted a letter to Martyn Bridges. Worcester Bosch came yesterday and I told him that the left isolation valve is still visibly leaking (even with new washer) and the new right one is also leaking (very strange but a tissue test showed it was). I asked him if he could put some thread seal in the new nut to stop it leaking. He replaced the old leaking left valve and put thread seals in both, he also said he changed a valve or something above the right isolation valve in case it was leaking down onto to it. He also used some joint sealer for pipes or something (can't recall what name he gave me). So he said they won't be leaking anymore (5th time lucky?!). Anyway this morning, before the heating came on, I tested both valves with tissue and they both seem to be dry. I'm hoping this will help the pressure drop problem. Although I'm not sure if it could account for a 0.2 bar pressure drop a week.
If the boiler is finally fixed and this works I will leave it, as they haven't charged me. But if the boiler still seems to be losing a lot of pressure (I may run another isolation test myself if needed) then I will send off the email to Martyn Bridges at Worcester Bosch. Because they should leave me with a working boiler and not a leaking one.