Would you charge?

[spikewt]

If you fitted a bathroom suit 10 months ago, a wickes budget suit bought by the customer, and the tap inner became stuck closed, would you charge to repair it?

 

[lame plumber]

of course you would!

 

[Kyle87]

If you fitted a bathroom suit 10 months ago, a wickes budget suit bought by the customer, and the tap inner became stuck closed, would you charge to repair it?

If you supplied it then maybe. If customer supplied it then its their rubbish

 

[Rickster123]

If you fitted a bathroom suit 10 months ago, a wickes budget suit bought by the customer, and the tap inner became stuck closed, would you charge to repair it?

If the customer supplied materials? Yep! Every single time!

 

[Crinkmeister]

I would expect to be charged in that situation.

Except a) I would have fitted my own and 2) Would have bought a proper suite from merchants!

 

[helpsy]

Chargeable if you didn't supply items.

 

[tamz]

Of course you'd charge them unless you are running a charity or have mug stamped on your head.
They supply the materials their problem.

 

[Killy Bing]

did you supply the material? No
who purchased it? The customer!
is it your responsibility to guarantee a material that you did not source? Nopeee

charge!

 

[REDSAW]

that customer supplied came from your profit/markup which you add incase of call back=no profit so charge as normal

 

[Masood]

Yep! That goes also for stuff I bought that the custard insisted on against my wishes.

Currently dealing with the second faulty Drayton MiTime programmer at the same house. I told customer they were brand new on the market, unproven reliability. He wanted that and no other. He's paying for my time spent in sorting it out.

 

[plumber0808]

If they were good customers and they paid for anything needed to repair it and it didn't take long I would do it for nothing.

I know most wouldn't do it for nothing. Hopefully they would then pass on my name to others as word of mouth is my main way of building up customers.

 

[spikewt]

Thanks all for that. The customer got into quite a heated argument at me when I said £20. I tried to explain that he bought the gear, so its not my fault the tap broke but then his misses piped up so I gave in and left. Lesson learnt. I'll book in for my MUG tattoo tomorrow.

 

[Resolute]

Thanks all for that. The customer got into quite a heated argument at me when I said £20. I tried to explain that he bought the gear, so its not my fault the tap broke but then his misses piped up so I gave in and left. Lesson learnt. I'll book in for my MUG tattoo tomorrow.

£20 was too cheap! Should've charged double that!

 

[Reltub]

If they were half decent people they would of paid you and appreciated that you shouldn't have to go out your way to repair THEIR cheap bathroom for free.
Some people make me sick.

 

[Jimbob]

Yeah should have said '£20 too much?!... Ok then £40.... No!?.... Ok £60!'. Can't beat a bit of backward haggling. Breaks the ice nicely