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Billy Bob Bob

as some of you read on a thread i posted up,i am in the process of doing a oil install combined solid fuel dual system in a massive 14th century farm house we are using a worcester camray 25/32 heat only after talking to dkia i went for the worcester,it seems well built with good mi,s but i needed to speak to technical twice am i just unlucky or did i get the brainless moron helpline because the 2 halfwits i spoke to were clueless question number 1 to worcester why dont you give plugs this is a four tapping boiler and i need 1 1/4 bushes to tap down to plug off and nowhere stocks them

worcs tech} eh what boiler is it?

me} a camray greenstar 25/32 (i opened the conversation with the boiler model)

wt}is that gas?

me }are you serious???

wt}yes

me no its oil

wt}what boiler is it

me}its a oil camray 25/32 heat only

wt}is it a combi?

me no that would be a heatslave

wt}right ok i dont know? what do the mi,s say?

i finally got my answer but it was painfull

question 2 i just asked the guy whos commission's it and taking on the servicing
 
So you got to speak to the intelligent one then! :)

I don't tend to get a lot of success from technical helplines, I just look at it that somebody who knows there stuff is not going to be sat on the end of a phone answering questions when they could be more gainfully employed elsewhere.
 
oddly enough i had a conversation with worcester about their telescopic flue. my question was a simple one, - I have to take the flue up and across from the boiler before it terminates to outside. the telescopic flue is 7" to long with both parts and its about 2" to short if i remove the section and try to use just the terminal end. can i cut the non terminal end down or do i need to buy a small extension piece?

my answer was ill just need to ask my colleague, after 10 mins on hold they both came to the conclusion that i had already come to. useless buggers.
 
What is the point of having a technical helpline staffed by idiots. Much better just not to answer the phone like many other manu's.

You will get bushes in pipe center or bss or any place that sells steel pipe.
 
cheers tamz as the job is in newport(hour and 20 mins away) not got time to call into plumbase in bridgend leaving at 7 in the morning so i rang round pts,city,plumbcenter in newport they only stock bushes up to inch which i find unbelievable
 
Had their technical tell my apprentice that the pcb was dead on a gstar28i junior. I hadn't seen the boiler. But even I could work out it was a dhw flow switch

Symptoms

Heating all fine
Dhw demand - no reaction from boiler
 
Oh help - sounds like I'm in trouble!!

I find the WB technical support a lottery. I think they prefer you to think out problems for yourself. Then again, maybe they're just dragged in from the local job centre, paid a minimum wage and plonked in front of a computer screen with a couple of manuals. One or two of them are very helpful but with most I've hung up - usually just phoned to confirm a suspicion about something.

However, NO excuse not to know their own boilers and to know immediately whether they're oil or gas.

As for the bushes/blanks, I just pop into my local merchants a few days before delivery, buy a selection of bits, fit the boiler then return what I don't use and don't want to keep.

I can assure you Gas Man, that once it's commissioned properly (and assuming condensate is made "freeze tolerant" and protected as best you can) you won't be phoned again about it!

(PS - there is an in built frost stat - not very clear in the manual)
 
I haven't got one of them sorry. I got f to f

Pop in to pipe centre Newport road Cardiff. See terry and i could guarantee they will have one on the shelf. I'll pm you the branch number if you want it.
 
DKIA. I think all Worcesters have frost stats as standard issue
 
Sorry I should of said all modern boiler have frost stats
 
dontknowitall said:
Oh help - sounds like I'm in trouble!!

I find the WB technical support a lottery. I think they prefer you to think out problems for yourself. Then again, maybe they're just dragged in from the local job centre, paid a minimum wage and plonked in front of a computer screen with a couple of manuals. One or two of them are very helpful but with most I've hung up - usually just phoned to confirm a suspicion about something.

However, NO excuse not to know their own boilers and to know immediately whether they're oil or gas.

As for the bushes/blanks, I just pop into my local merchants a few days before delivery, buy a selection of bits, fit the boiler then return what I don't use and don't want to keep.

I can assure you Gas Man, that once it's commissioned properly (and assuming condensate is made "freeze tolerant" and protected as best you can) you won't be phoned again about it!

(PS - there is an in built frost stat - not very clear in the manual)
Click to expand...

Thought that was just the external models for the frost stat!
 
I think you're correct. We phoned WB tech support about one of these to ask and they didn't know!! So we ordered and fitted one then found out the boiler wouldn't work. Removed the one we fitted and ... hey presto!
 
dontknowitall said:
Oh help - sounds like I'm in trouble!!

I find the WB technical support a lottery. I think they prefer you to think out problems for yourself. Then again, maybe they're just dragged in from the local job centre, paid a minimum wage and plonked in front of a computer screen with a couple of manuals. One or two of them are very helpful but with most I've hung up - usually just phoned to confirm a suspicion about something.

However, NO excuse not to know their own boilers and to know immediately whether they're oil or gas.

As for the bushes/blanks, I just pop into my local merchants a few days before delivery, buy a selection of bits, fit the boiler then return what I don't use and don't want to keep.

I can assure you Gas Man, that once it's commissioned properly (and assuming condensate is made "freeze tolerant" and protected as best you can) you won't be phoned again about it!

(PS - there is an in built frost stat - not very clear in the manual)
Click to expand...
#

cheers dkia,is it a spade connector stat? i noticed 3 on the boiler all with phials i pressume ones flue oh,the other oh third maybe frost ? not sure fitting a fire stat on the oil line was going to fit a tiger loop but the tanks higher than the boiler so not needed
 
dontknowitall said:
I think you're correct. We phoned WB tech support about one of these to ask and they didn't know!! So we ordered and fitted one then found out the boiler wouldn't work. Removed the one we fitted and ... hey presto!
Click to expand...

But it's not linked to a pipe stat to knock it off, but I suppose with the frost stat internal to the cabinet I suppose it warms it up once the boiler is running. Works well until somebody switches it off at the fused spur before going on holiday in January! :)
 
Yes thats the usual response you get when you phone Worcester about Camray stuff. Trouble is that Boulter were taken over by Buderus, who were then taken over by Worcester, who were then taken over by Bosch.

Complete waste of a phone call. If you have technical problems with Camray boilers, post on here. I always save spares from scrapped Camray boilers as they are difficult to get hold of.
 
SimonJohns said:
I haven't got one of them sorry. I got f to f

Pop in to pipe centre Newport road Cardiff. See terry and i could guarantee they will have one on the shelf. I'll pm you the branch number if you want it.
Click to expand...

thanks simon for the offer plumbase bridgend have them in stock its the time issue with travelling ,they were on the list but kevin cocked up we got delayed by 40 mins this morning a guy was killed in the opposite carriageway driving a artic hit a crane poor sod rubber neckers on our side causing the hold up,i hate working away from home
 
If the tank's higher than the boiler, no tiger loop required. Fire valve is necessary too and it's sensible to fit an isolation valve before fire valve if there's space. All non flared fittings require a copper sleeve (insert) and oil pipe should be sleeved going through the wall. I'm sure you know all this so don't know why I'm scribbling.
 
dontknowitall said:
If the tank's higher than the boiler, no tiger loop required. Fire valve is necessary too and it's sensible to fit an isolation valve before fire valve if there's space. All non flared fittings require a copper sleeve (insert) and oil pipe should be sleeved going through the wall. I'm sure you know all this so don't know why I'm scribbling.
Click to expand...
cheers done all that,nearly killed the apprentice putting the sleeves in (4 foot thick waLL) pain that the fire valve probe wont go trough 15mm had to use 22mm but thats the way it goe,s there is a lot more to think of with a oil install we are lucky we do gas most of the time i would not like to service this boiler,that said i would prefer to strip this one down than a gas greenstar,its built to a better standard
 
gas man said:
cheers done all that,nearly killed the apprentice putting the sleeves in (4 foot thick waLL) pain that the fire valve probe wont go trough 15mm had to use 22mm but thats the way it goe,s there is a lot more to think of with a oil install we are lucky we do gas most of the time i would not like to service this boiler,that said i would prefer to strip this one down than a gas greenstar,its built to a better standard
Click to expand...

The older standard efficiency oil worcester's are better. Once you've physically got the oil boiler into position and given a quick cough to put your nuts back where they belong it's easy. :) :)
 
Tip - use 10mm electrical trunking for sleeving and slit and put it over the capillary - that way it will go throug a 18mm hole.
 
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