Aqualisa Quartz nightmare

[Harvest Fields]

Has anyone else had an argument with Aqualisa about them not selling approved engineers service kits for some of there showers?

 

[Harvest Fields]

Shower Doctor?
Must admit, although they have been good at supplying some parts, their website gives wrong technical advice to some general questions. Clearly somebody doesn’t have a clue

No mate. Aqualisa. Don’t think I will fit there stuff again.

 

[Best]

No mate. Aqualisa. Don’t think I will fit there stuff again.

I only fitted their showers that customers picked.
I detest their electric heated showers. Overpriced and never last long. Basically Gainsborough.

The box on the wall Aquastream are also poor imo, although I will say safe because they are low voltage.

The Aqualisa thermostat valves I must admit were always great flow, but still poorly made.

 

[Harvest Fields]

I’ve learnt from my mistake to be fair. Do my research before fitting a high priced shower.

 

[Best]

I’ve learnt from my mistake to be fair. Do my research before fitting a high priced shower.

On digital pumped showers, I wouldn’t know which was best.
I must study Mira.

 

[Harvest Fields]

On digital pumped showers, I wouldn’t know which was best.
I must study Mira.

Think I need to look at them all

 

[Welder]

They do have a cart inside and the dripping is a common prob with 'em. No one sells components for them. The engineers carry components but will not sell 'em to anyone for any reason. The 'change the box' strategy is all that works with them.

 

[Harvest Fields]

They do have a cart inside and the dripping is a common prob with 'em. No one sells components for them. The engineers carry components but will not sell 'em to anyone for any reason. The 'change the box' strategy is all that works with them.

Well, not from this fitter.

 

[Phil]

I went on their one day course on digital pumped showers and we all got a free shower out of them. Not sure if I'm down as an approved installer..

 

[SimonG]

Always found Aqualisa customer service to have been spot on, but will bare it in mind for the future.

 

[Aire]

Woohoo I finally in .

I honestly don't have an issue with aqualisa digital and mixer showers, I install about 30-40 a year and rarely have issues. I agree the electric showers are garbage and wouldn't recommend them but I like the others. I understand your complaint with no service kits but I don't believe the internals are serviceable. Once the box fails they just replace it and if the box is outside of warranty they offer a fixed price repair to customers. Not a bad customer service if you ask me.

 

[Harvest Fields]

Woohoo I finally in .

I honestly don't have an issue with aqualisa digital and mixer showers, I install about 30-40 a year and rarely have issues. I agree the electric showers are garbage and wouldn't recommend them but I like the others. I understand your complaint with no service kits but I don't believe the internals are serviceable. Once the box fails they just replace it and if the box is outside of warranty they offer a fixed price repair to customers. Not a bad customer service if you ask me.

They told me on the phone that the service kit is for their engineers only.

 

[Aire]

They told me on the phone that the service kit is for their engineers only.

Whenever I've had aqualisa out to a fault that relates to the box, they have replaced the box everytime. Have aqualisa said what the service kits consist of?

 

[Harvest Fields]

Whenever I've had aqualisa out to a fault that relates to the box, they have replaced the box everytime. Have aqualisa said what the service kits consist of?

She wouldn’t say anything to me to be fair. Welcome to the dark side by the way.

 

[Aire]

The Aqualisa website even says that for when the shower is outside of warranty, they offer a full range of spares at competitive prices. I'm guessing the service kits will contain washers, cartridges etc for their mixers and the external components of the digital showers. When you take the cover off the digital shower there is a note saying no serviceable parts inside.

 

[Welder]

They do not change processors at service visits as a matter of course. Their default, after using them for close to 15 years, is to change components only - its all about keeping costs down.

 

[Aire]

They do offer some service packs

 

[Harvest Fields]

Which are only available when you book an Aqualisa engineer.

 

[Aire]

Which are only available when you book an Aqualisa engineer.

Really? That's stupid

 

[Welder]

Really? That's stupid

Just look at their cost. £5 at most.