Williams & CO.

[jase158]

I have used Williams and Co a lot of times recently and below is a few of the problems that we had, none of these were williams fault, but they still went the extra mile to help us get them sorted!!

1. European plug on a geberit toilet seat, (Suppliers fault not williams) Williams sent another one within 2 days (usually 3-4 weeks to get delivered) and even picked up the first one free of charge
2. Delivery driver refused to take delivery off the lorry, (aspray couriers fault not willliams) Williams rang them back as they should of had a tail lift and forklift, driver came back and hand balled the items
3. Delivery not arrived by 12, (delivery companies fault again) Williams rang the courier, found out the delivery driver was ill, gave us an estimated time.
4. Forget to look up an item/ order an item on-line (my fault), rang Williams, they explain exactly what I need and when it will arrive.

I have highlighted these items because I want to explain exactly what happened, rather then just saying "they're brilliant". Problems are a thing of the past with williams, no more waiting 2-3 weeks for replacement items, no more stress or grief. One call and they really do go the extra mile to help you out. All sorted out very quickly and very brilliantly by Williams in Fareham.

And obviously the usual great stuff that they always do:
1. next day delivery on most items
2. on line ordering
3. great prices
4. stock most items or can get from one of their stores very quickly
5. Prices are fixed, no changing prices every half hour, no haggling, just honest low prices
6. promotions
7. free tools
8. great service

Nothing is ever too much for Williams, always there to help.
I always get the feeling that they want to help you get on with the job, rather then worrying about the pennies,

Great service, fast delivery, knowledgeable staff.

 

[Ray Stafford]

stuff

This is the reply that I had typed to Jase's original post.

--------------------------------------------------------------



Thanks Jase, much appreciated.

If I was being entirely honest (which, as a merchant, I am congenitally incapable of being) I would have to confess that we have dropped the ball rather more in the last three weeks or so than I would like.

With moving several £million in stock, plus all the equipment, technology etc, and having a spate of illness and compassionate leave which has taken 5 or 6 people out of a 17 man team, its been tough. Not having a working phone system also hasn't helped us communicate with customers when things have gone wrong. Although our switchboard number works, none of our direct dial numbers have worked for the last fortnight.

Our carrier have their own problems, as the grandfather rights of 7.5 tonner drivers all expired last month, so the entire haulage industry is desperately trying to cope with getting their workforce through the CPC training - meaning that a percentage of the nations drivers are off the road on any one working day.

I know that all sounds like a pathetic set of inadequate excuses - which is fair enough. Customers shouldnt have to care about our problems.

We are doing our best to keep on top of everything, and to put things right where they go wrong. I know that several forum regulars have had issues of varying severity - indeed at one point last week we had a van drive 600+ miles in a day to sort out a problem for a forum stalwart.

We'll keep doing our best, and in the meantime, thanks to all for your patience.

Best regards

Ray

 

[village idiot]

From jasse's post, I get the feeling he is praising Williams & Co, not slating them. So I wonder why he thinks his review was a problem.
Personally, if he had not complained about the post being removed, I would have been suspicious that Ray put him up to it

 

[Dotty]

All's well that ends well.......

 

[Ray Stafford]

From jasse's post, I get the feeling he is praising Williams & Co, not slating them. So I wonder why he thinks his review was a problem.
Personally, if he had not complained about the post being removed, I would have been suspicious that Ray put him up to it

LOL.

A "put-up" review would never read true. I don't think I am breaking any confidences to say that we did cause Jase some difficulties, but I hope that the efforts of my colleagues in the sales team helped turn things around, which Jason was graciously acknowledging in both his posts.

As my response makes clear, I think that we have fallen short of our normal standards more often than I think is acceptable recently. Sure, there are mitigating circumstances, but your customers don't want to hear about your problems, do they? Similarly, you guys don't want to hear about mine!

We will fix our problems, but we will fix them faster thanks to frank and honest feedback from our regulars, which we appreciate.

Now, FFS, can we get back to taking the micky out of Adam's girly drinking habits?

 

[rpm]

Dunno Ray can we? Is Adam still with us?

 

[SimonG]

****e happens, its the world we live in, deal with it, accept it and move on. Lifes too short.

Somebody once told me that you shouldnt worry about things you have no influence over. If you do have influence over it then stop worrying and change ut.

 

[rpm]

if #7 is a reply to #6 then it was a simple enough question to ask tonight.

Goodnight.

 

[Ray Stafford]

Dunno Ray can we? Is Adam still with us?

Dunno. Apparently, he has a new phone, which will probably keep him busy for the next few weeks, working out what all the buttons are for, and which one orders the cherry brandy and creme de menthe.

 

[villa_tom]

Dunno. Apparently, he has a new phone, which will probably keep him busy for the next few weeks, working out what all the buttons are for, and which one orders the cherry brandy and creme de menthe.

is that who text me tonight

 

[Ray Stafford]

is that who text me tonight

probably. I had to ask "which Adam are you?"

 

[newcastle phill]

Everyone please kiss and make up.
Yous guys have got me in pieces here

Wheres the love gone...

I don't wanna read about unhappy people..
I wanna read about ridiculous special offers with free postage...
I wanna read about unbeatable deals and how it changes lives.
I wanna hear people cry with happiness at give away prices and rejoice when they tell the grand kids who drift softly off to sleep with tales of williams and co special service...

I want it.....

I...I....wwant..

I want it to be how it used to be...williams and co slaying competitors prices and unleashing 10,000 first class horses who will surely burst into flames if they dont make that 12am deadline. .. and give you the parts and the money back too..

We can do this

 

[Dotty]

Dunno Ray can we? Is Adam still with us?

Can you imagine the bitchslapping you'd all get if there was no Adam for me to pick on?

 

[villa_tom]

probably. I had to ask "which Adam are you?"

Do you have lots of strange men's numbers in your phone then?

 

[SimonG]

if #7 is a reply to #6 then it was a simple enough question to ask tonight.

Goodnight.

No #7 was a drink induced insight into my world

Think I will have a babycham nightcap.