When Customer Says You're Too Expensive

Post new thread

Currently reading:
When Customer Says You're Too Expensive

Discuss When Customer Says You're Too Expensive in the Plumbing Jobs | The Job-board area at PlumbersForums.net

Status
Not open for further replies.
M

Mrs Tara Plumbi

This is what we say:
"We're booked up with work for months so we are not too expensive, we may be out of your budget.
You say you had another quote and it is significantly cheaper.
Have you thought perhaps the other quote is too cheap?
Why not phone them and ask them how come they are so cheap."

Recently we had such a call.
We didn't drop the price at al.
And we did get the job!
 
6 x labour
it means that the job is split into 6 parts
powerflush
boiler
controls
cylinder
1 x replacement of 4 rads
preparation and finishing off the job, guarantee, registering the boiler
 
thank you , I got confused tbh

I would have given a full price for the job
On my quotes i do :
List of work
then list of specific materials and their guarantee and total cost for the job
 
You have got way too much time on your hands, why happens if somebody changes there guarantee?
I quote 20-30 jobs per month if I was to quote that then I would spend all day quoting. I am a plumber because I enjoy plumbing not doing paper work all day.
tbh it is my mrs who puts x 6 on there as I told her it was 5 days and to book 6 as you never know what you will find. She likes to put something on there so she knows exactly how many days to book in when they go ahead.
 
But my point is that nowhere on the quote does it say days, so why would anybody assume that it was days?
 
jase158 said:
You have got way too much time on your hands, why happens if somebody changes there guarantee?
I quote 20-30 jobs per month if I was to quote that then I would spend all day quoting. I am a plumber because I enjoy plumbing not doing paper work all day.
tbh it is my mrs who puts x 6 on there as I told her it was 5 days and to book 6 as you never know what you will find. She likes to put something on there so she knows exactly how many days to book in when they go ahead.
Click to expand...

boiler guarantees only very from
5 years
7 years
8 years

aint no brainer :) ha ha ha
 
Except worcester may reduce it back to 2 years if you quote at the wrong time, they will be expecting a worcester with 5 years.
what about, taps, showers, sanitary ware etc?
 
SafeGasInstall said:
cos you aint got much time to prepare your quote and explain to customer all on survey
Click to expand...
Explain what? If I give a price, this is the price, you agreeing to it, means you understand it. I clearly put at the bottom of every email "if you have any questions please fell free to get in contact" I am not psychic, I can not read minds. I give price, customer asks questions, they either agree or disagree, I don't force them, I don't hold there hand, I don't cuddle them, I don't force them to do it, they choose to go ahead with it. They don't want to then don't go ahead. You agree price then pay, simple
 
SafeGasInstall said:
I only supply and fit central heating mate , wb guarantee is 5 ,7, 8 for me
i dont do bathrooms
Click to expand...
And you moan that your not busy!!
beggers really are choosers.
what happens if there is a power shower in system? You just cap it and leave it?
 
jase158 said:
Explain what? If I give a price, this is the price, you agreeing to it, means you understand it. I clearly put at the bottom of every email "if you have any questions please fell free to get in contact" I am not psychic, I can not read minds. I give price, customer asks questions, they either agree or disagree, I don't force them, I don't hold there hand, I don't cuddle them, I don't force them to do it, they choose to go ahead with it. They don't want to then don't go ahead. You agree price then pay, simple
Click to expand...

knowing how to do this will help anyone really
 
We when were smaller had a pro former quote, filled it in on day . Two copies one for us - signed and accepted by custard and one signed by us accepted by custard.

Now it's all done electronically. Google cal for appointment, survey details stored on notes bit any photos on g drive.

Tart sends out formal quote.... Which is cut and pasted in to g notes on job . Oh it's so streamline..... Till you see stock rooms or the waste store . Last week we had a mountain of boxes probs 200 duotec and ecotec boxes mixed in with a few logics and all the installation debris...... No metal not even a screw tho? Strange ???
 
Last edited by a moderator:
Ermintrude said:
We when were smaller had a pro former quote, filled it in on day . Two copies one for us - signed and accepted by custard and one signed by us accepted by custard.

Now it's all done electronically. Google cal for appointment, survey details stored on notes bit any photos on g drive.

Tart sends out formal quote.... Which is cut and pasted in to g notes on job . Oh it's so streamline..... Till you see stock rooms or the waste store . Last week we had a mountain of boxes probs 200 duotec and ecotec boxes mixed in with a few logics and all the installation debris...... No metal not even a screw tho? Strange ???
Click to expand...

how many fitters do you have working for you ?
 
Changing the subject completely!!
how long did it take to become accredited by worcester, I have been trying for last 8 months, local rep has spoken to me once in this time, couple of texts and an email, still no idea of if or when they will accept me!
 
Don't forget when I was fitting ch systems you did not know where the front door of your ft college was :) lol
 
Sorry Jase I did mean to say , you to see my web and see the FB updates with all my install work mate
 
Jase just blow him will you he is practically begging for someone to come along and re assure him.
 
I don't think I put up enough of a fight. I just remind them there's always someone cheaper and leave them be to make their mistake.

Once when I was experiencing some hard times I got a few quotes to felt, batton and tile my roof. Of the three I could only afford the cheapest even though I wasnt overly impressed with the guy.
With a pregnant wife to think of and winter imminent I had no choice but to pay my moneys and live with the consequences. Incidentally the chimney flashings leaked and I had to fix it myself :lol:
 
I'm in a partnership and getting fed up with wiping peoples arses and dealing with stupid calls
 
I understand now ! Then get shares out and make a move then ! There is lots of work to be done in London
 
New posts
Status
Not open for further replies.

Reply to When Customer Says You're Too Expensive in the Plumbing Jobs | The Job-board area at PlumbersForums.net

Tilers Forums UK
Electrical Blog
UK Tiling Forum
Tiling Tools
Tiling Standards BS5389
Back
Top