When Customer Says You're Too Expensive

[Mrs Tara Plumbi]

This is what we say:
"We're booked up with work for months so we are not too expensive, we may be out of your budget.
You say you had another quote and it is significantly cheaper.
Have you thought perhaps the other quote is too cheap?
Why not phone them and ask them how come they are so cheap."

Recently we had such a call.
We didn't drop the price at al.
And we did get the job!

 

[SafeGasInstall]

i am sorry but 6 x 200 what does it mean jase ?

 

[jase158]

6 x labour
it means that the job is split into 6 parts
powerflush
boiler
controls
cylinder
1 x replacement of 4 rads
preparation and finishing off the job, guarantee, registering the boiler

 

[SafeGasInstall]

thank you , I got confused tbh

I would have given a full price for the job
On my quotes i do :
List of work
then list of specific materials and their guarantee and total cost for the job

 

[jase158]

You have got way too much time on your hands, why happens if somebody changes there guarantee?
I quote 20-30 jobs per month if I was to quote that then I would spend all day quoting. I am a plumber because I enjoy plumbing not doing paper work all day.
tbh it is my mrs who puts x 6 on there as I told her it was 5 days and to book 6 as you never know what you will find. She likes to put something on there so she knows exactly how many days to book in when they go ahead.

 

[jase158]

But my point is that nowhere on the quote does it say days, so why would anybody assume that it was days?

 

[Ermintrude]

They are just chancres.

 

[SafeGasInstall]

You have got way too much time on your hands, why happens if somebody changes there guarantee?
I quote 20-30 jobs per month if I was to quote that then I would spend all day quoting. I am a plumber because I enjoy plumbing not doing paper work all day.
tbh it is my mrs who puts x 6 on there as I told her it was 5 days and to book 6 as you never know what you will find. She likes to put something on there so she knows exactly how many days to book in when they go ahead.

boiler guarantees only very from
5 years
7 years
8 years

aint no brainer ha ha ha

 

[SafeGasInstall]

But my point is that nowhere on the quote does it say days, so why would anybody assume that it was days?

cos you aint got much time to prepare your quote and explain to customer all on survey

 

[jase158]

Except worcester may reduce it back to 2 years if you quote at the wrong time, they will be expecting a worcester with 5 years.
what about, taps, showers, sanitary ware etc?

 

[SafeGasInstall]

I only supply and fit central heating mate , wb guarantee is 5 ,7, 8 for me
i dont do bathrooms

 

[jase158]

cos you aint got much time to prepare your quote and explain to customer all on survey

Explain what? If I give a price, this is the price, you agreeing to it, means you understand it. I clearly put at the bottom of every email "if you have any questions please fell free to get in contact" I am not psychic, I can not read minds. I give price, customer asks questions, they either agree or disagree, I don't force them, I don't hold there hand, I don't cuddle them, I don't force them to do it, they choose to go ahead with it. They don't want to then don't go ahead. You agree price then pay, simple

 

[jase158]

I only supply and fit central heating mate , wb guarantee is 5 ,7, 8 for me
i dont do bathrooms

And you moan that your not busy!!
beggers really are choosers.
what happens if there is a power shower in system? You just cap it and leave it?

 

[SafeGasInstall]

ha ha ha ,

"power shower in system" ???

sorry I dont understand this too

 

[SafeGasInstall]

Explain what? If I give a price, this is the price, you agreeing to it, means you understand it. I clearly put at the bottom of every email "if you have any questions please fell free to get in contact" I am not psychic, I can not read minds. I give price, customer asks questions, they either agree or disagree, I don't force them, I don't hold there hand, I don't cuddle them, I don't force them to do it, they choose to go ahead with it. They don't want to then don't go ahead. You agree price then pay, simple

knowing how to do this will help anyone really

 

[Ermintrude]

We when were smaller had a pro former quote, filled it in on day . Two copies one for us - signed and accepted by custard and one signed by us accepted by custard.

Now it's all done electronically. Google cal for appointment, survey details stored on notes bit any photos on g drive.

Tart sends out formal quote.... Which is cut and pasted in to g notes on job . Oh it's so streamline..... Till you see stock rooms or the waste store . Last week we had a mountain of boxes probs 200 duotec and ecotec boxes mixed in with a few logics and all the installation debris...... No metal not even a screw tho? Strange ???