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Sent over a quote for bedroom/bathroom swap. Too expensive obviously

Discuss Sent over a quote for bedroom/bathroom swap. Too expensive obviously in the Plumbing Jobs | The Job-board area at PlumbersForums.net

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armyash

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Hi guys sent over a quote to a customer for a job that I went to look at a few weeks ago.

She wants her bathroom ripped out and made good to become a bedroom and the bedroom next door converted to a bathroom.

This will include tiling, painting and everything else to complete the bathroom. skirting, tiled bath panel, laying the floor. I think she also wants the bedroom decorated.

Also remove the cast iron stack and run wastes to new location.

This is a lot of work, there will be two of us. It's a decent sized semi detached house the rooms are fairly big.

She is supplying bathroom suite and tiles. Everything else is down to us. I really wanted the job as it would be a good job to get my teeth into.

She also wants all the rads replacing throughout the house but I have not quoted for this yet, it's two separate jobs.

I sent the quote over last night and got a reply today asking if that includes the rads. Doesn't look like i'll be getting it.

At the end of the day it does look a bit pricey but there's some things that we haven't accounted for. What state will the walls be in when stuff is ripped out?? How much unforseen work will be there?

I've basically covered mine and my mates butts, we have a decent wage if the job is straight forward at the price quoted. If we come across things we don't expect and it's our mistake we have to sort this and extra materials will come out of our wages. We expect this so have accounted for it, that way we still get paid a reasonable amount and she gets a job well done and fully completed.


She admits she doesn't have a clue about things so that's fair enough. I don't want to rip anyone off but I am not working for free either. I have replied and said If she wants done what i think she wants done then that's the price without rads. If she decides she wants less work done by us then she needs to give full details and i will amend the price accordingly.

After speaking through email I have offered numerous times to visit her at home again to have another look (for free) to gather more information or discuss in more detail what she wants. She has not decided to take me up on this offer.

Before I initially visited the emails sent put more emphasis on central heating work so that's what we were concentrating on when we got there. She had to leave by a certain time. She did then mention how the bathroom was priority so we had a look a bit of a measure up but limited to what we could check due to time and the fact the bedroom was in use.

Not expecting to get it, just thought I'd share this :D
 
I find if you're very specific when quoting, you can put a reasonable quote in and get away with any extras that may crop up i.e. "Remove old suite and tiles and replace (any plastering/patching will be charged as an extra), replace standard radiator with towel rad.....etc.
As said before, most customers haven't a clue the amount of work that is involved that isn't immediately obvious - pipework alterations under floor etc.
On a new build I did recently, I made as much on the extras as on the original quote by being very specific as to what was being quoted for
 
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