couple engineers i know got pulled in as not failing enough boilers they say they get pressure from above to 'meet targets'
As far as I'm concerned its not about mistakes, or BG engineers in general, it's about the misleading marketing and the hollow promises they use to gain people's confidence, such as: BG promise a Service and a gas check, but they only do a gas check.
BG assure people they are covered against emergencies by reference to their 24 hour helpline, when customers ring the helpline they are told: "we are experiencing high demand for our services, ring back later" (in the summer). Or if someone does answer, the usual line is that unless you have someone in the house about to give birth, an engineer will get around to you within the next few days.
As one would expect with any large company some of their engineers are very good, and others are pretty useless. But then anyone with half a brain knows how BG operates, and the majority play along with the BS. Can't really blame them for that when they need to put food on the table for their families, but some of them are quite indignant if it's even suggested that they are spinning a line.
I get the impression that BG brainwash their engineers into thinking they are: "the elite workforce of British Gas" ... rule Britannia!
They are British Gas in name only these days, and I think they should be made to trade under their true name of Centrica.
BG get away with a lot of the things they do because no one in authority wants to rock the boat on the privatisation of what was a company that belonged to the people of Britain.
The cost of gas has gone through the roof since privatisation because six companies now share the monopoly instead of one. Whereas BG was once accountable to Government, the six gas companies that rule the roost are accountable to no one - Ofgem being a complete waste of space, and the continual advice of swapping to save money is a nonsense. 9 times out of 10 BG lead the way in raising prices. Having just hiked up their prices, they invite people to pay an even higher rate to have it fixed - what a caring bunch they are!
In addition to the monumental net profits BG have published over the years as a private concern, they have acquired Dyno-Rod and the AA, and probably have large sums of cash invested in other projects to off-set their mega gross profits.
The BG story is not about good business acumen, or good service, money has just showered down into their laps.
BG became a central plank in the big Thatcherite experiment which has now failed in so many ways, and is being propped up by the good people of Britain at a massive cost to their standard of living, and I think a lot of people are now becoming intolerant of carrying on in this way. It's not prosperity trickling down from the top of the pile, it's a landslide of hardship falling on the people at the bottom of the heap.
I think BG's bubble may be about to deflate some.