Recent content by JD1

  1. J

    Shower pump advice and install

    Sorry I should have been clearer. We will need someone to do the work for us. We did have someone but we have had some issues with the previous work they did in the kitchen so unfortunately won't be inviting them back. I have been told we need a negative head but I don't know if that is true.
  2. J

    Shower pump advice and install

    We have a gravity fed communal system in a block of flats. We are on the top floors (4th &5th floor). Main bathroom is 4th floor. Upstairs loo 5th floor. We have a cold water tank and a hot water cylinder. We are looking for suggestions to replace the existing showermate eco Stuart Turner pump...
  3. J

    Flow rate / regs query

    Just thought I would update you all. The company have finally sent a plumber and an engineer out. The plumber identified that the valve that controls the shower is not a thermostatic control as originally thought. The hot supply for the shower comes from the combi boiler and takes water...
  4. J

    Flow rate / regs query

    Hi. Not a new installation for the shower. Was here before but used a pump on the old cold water tank system. Thames measured 2 bars on the street and 1 in the flat. 14 lpm flow on the street and 8 in the flat (was 7 before the pump was put in). Still thinking that the wrong type of boiler...
  5. J

    Flow rate / regs query

    Riley, do you mean the pump itself cartridge has gone or something in shower? Thanks, we thought about getting another independent person back to do a report.
  6. J

    Flow rate / regs query

    Morning. Thames have been out and say the pressure drop is between street and flat and we've to call the council who manage the block of flats. Salamander pump has been fitted under kitchen sink where mains is. Pressure is a lot better but water temperature fluctuation is the new problem. It...
  7. J

    Flow rate / regs query

    Thanks everyone this was all really interesting to read. I do appreciate you only have my side and have probably had some difficult experiences with customers over the years, but everything I have said is true. I came here to get a bit of clarity and sense check I wasn't going mad to be honest...
  8. J

    Flow rate / regs query

    Thanks all. It's helpful to hear your views from the other side as it were. We've had a separate company back to do flow rate readings and they record 7 and 5 too. The shower doesn't really stand a chance if the pressure is that low by the time it gets there. Not really fishing, just my own...
  9. J

    Flow rate / regs query

    I also think they failed in duty of care for failing to attend again and measure flow rates. If they had done that we might be in a very different position now.
  10. J

    Flow rate / regs query

    We have already reported to trading standards (via citizens advice bureau as we were told we can't do it ourselves) but that was a dead end. We have reported to the consumer ombudsman but they are under no obligation to respond. They have ignored all 3 email attempts the ombudsman made to...
  11. J

    Flow rate / regs query

    Hi everyone, thanks, just catching up on comments. Page 59 - water flow rate recorded as "low" nothing else. No figure recorded but I imagine it was 7 as follow up visit showed after our complaint. We asked copious times before installing right back to the initial visit in Dec 14 the first time...
  12. J

    Flow rate / regs query

    It is very confusing when you are not an expert and trust and rely on companies to recommend a product suitable for your property / needs. They saw the shower before they installed the combi and we raised concerns about water pressure as the shower used a pump and was powerful. Feels like we...
  13. J

    Flow rate / regs query

    We have been 'fighting' with them since the install in December last year, the issue with the poor performance of the shower since the boiler install and flow rate problem has been there from day one following the new boiler installation and has neither improved or worsened. They have been to...
  14. J

    Flow rate / regs query

    No problems, thanks for the help, obviously I am not an expert in this area so don't necessarily know all the things to mention. I don't have the document you mention to hand but can look at what is recorded. The kitchen taps are better than the bathroom taps yes and the shower is virtually...
  15. J

    Flow rate / regs query

    Everythingis the same as before. The only change is the boiler. The flow rate is 7 from the kitchen tap. Upstairs where the shower is, it's 5. The boiler is downstairs and needs 13. We didn't proceed with getting the boiler installed in Dec 2014. We called them in Dec 2015 when we were ready to...

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