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townfanjon

Esteemed
Plumber
Gas Engineer
Advent Win
This scenario is up there with my major rants .

Round trip of 28 miles through major traffic to tuther side of Sadford this morning , and I HAVE TO GO BACK , opened a sealed box and wrong part was in the box Grrrrrr.
Plumbs opened a new box and gave me the correct part I now have to go find time and go back . Obviously its not the customers fault its not my fault , its the manufacturers fault but I end up doing it for free .

It happens regularly, wrong part , part missing , broken or faulty part etc etc
Have any of you taken these matters further regarding sending invoices/legal proceedings or just “ put it down to experience “ .

I think I know the answer .
Cheers boys UTT
 

Millsy 82

Plumber
Gas Engineer
Really we should take it further as we lose time and money but I never do always moan at the merchants but never get anywhere with them.
 
This kind of stuff goes with our
job. Employed fellas just jump back in the truck Self Employed
notice the costs, diesel, time, opportunity cost thats why we have to charge realistic prices that cover screw ups. whoose fault it matters not, its our job to get it right, if you feel like it
kick the cat when you get home
and have a beer and reflect that YOU own your own business
Been at it 41 years now and would do it all again. and its
P.O.E.T.S. day after all
have a good weekend
centralheatking
 

ShaunCorbs

Staff member
S. Mod
Plumber
Gas Engineer
Sounds like my day :D

Combi swap due to busted hex builders ordered materials I picked them up yesterday

Get to site cus says boilers in garage think great

Open the door and see a heat only boiler (old halstead)

So there’s me scratching around trying to find a heat only

All done tho

FF5E0B33-DAD4-404F-8F11-F52DC6A27A3B.jpeg
 
OP
townfanjon

townfanjon

Esteemed
Plumber
Gas Engineer
Advent Win
this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?
 

ShaunCorbs

Staff member
S. Mod
Plumber
Gas Engineer
this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?
Nope bet it doesn’t even get past the rep I would try for free stuff eg pan connectors etc
 
this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?
I have the email for the northern area sales manager
for Mc Alpine Plumbing Products ..in fact he and I met at Formby Hall a few weeks ago
centralheatking

Would you like myself to mediate ?
 
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S

Sharp Point

Sounds like my day :D

Combi swap due to busted hex builders ordered materials I picked them up yesterday

Get to site cus says boilers in garage think great

Open the door and see a heat only boiler (old halstead)

So there’s me scratching around trying to find a heat only

All done tho

View attachment 39157
did you run out of clips doing the condensate:D
 

ShaunCorbs

Staff member
S. Mod
Plumber
Gas Engineer
did you run out of clips doing the condensate:D
:D yes actually used my last 22mm clip on the middle part

Must say I’m not a fan of the ideal condy connection tho
 
OP
townfanjon

townfanjon

Esteemed
Plumber
Gas Engineer
Advent Win
I have the email for the northern area sales manager
for Mc Alpine Plumbing Products ..in fact he and I met at Formby Hall a few weeks ago
centralheatking

Would you like myself to mediate ?
May do Rob thank you , it wasnt just this mornings cock up , its a huge problem we all have , its more I wonder what would actually happen if one of us actually went the whole way and took a manufacturer to court .
Naturally we all just “ leave it “ , and stomach it because its not worth the bother .
I will be ok later on with a few JD’s down me lol .
 

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