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Aire
Hi guys, this has nothing to do with plumbing but we seem to have experts in all areas on here so thought I'd try for some advice.
Some of you may be aware of bmw's recent recall regarding faulty egr modules. The problem with them is when at fault small amounts of coolant are leaking into the exhaust gas cooler and mixing with carbon deposits forming hot embers. These embers can then melt the intake manifold and in rare cases cause the engine to catch fire.
Last August I had this issue on my car, outside of warranty but I needed a new egr module and a new intake manifold. Cost me £1800 to repair. At the time of this repair the above recall was happening in South Korea and moving to Europe. I mentioned this but was told due to the fact the recall was not yet in the UK, I had to pay for the repair.
The recall is now in the UK and I received my recall notice before Christmas. I have since then been in touch a few times with my local dealer pushing for a refund, obviously they're in no rush and I keep getting the same excuse that my claim is with the warranty manager and awaiting response.
Other than phoning every day until they're fed up of me do you guys have any other ideas that could speed them up? Would bmw UK be worth mailing or is it a matter between me and my local dealer?
Thanks
Some of you may be aware of bmw's recent recall regarding faulty egr modules. The problem with them is when at fault small amounts of coolant are leaking into the exhaust gas cooler and mixing with carbon deposits forming hot embers. These embers can then melt the intake manifold and in rare cases cause the engine to catch fire.
Last August I had this issue on my car, outside of warranty but I needed a new egr module and a new intake manifold. Cost me £1800 to repair. At the time of this repair the above recall was happening in South Korea and moving to Europe. I mentioned this but was told due to the fact the recall was not yet in the UK, I had to pay for the repair.
The recall is now in the UK and I received my recall notice before Christmas. I have since then been in touch a few times with my local dealer pushing for a refund, obviously they're in no rush and I keep getting the same excuse that my claim is with the warranty manager and awaiting response.
Other than phoning every day until they're fed up of me do you guys have any other ideas that could speed them up? Would bmw UK be worth mailing or is it a matter between me and my local dealer?
Thanks
. I don't mind how long it takes, I'll try my dealer once more on Monday and if i still get the same response then I'll try CAB first and see what they say.
