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As discussed, photos. Cylinder is approx 950 mm in height. Also attached is screenshots from United Utilities showing water is classed as soft.
 

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The stat location looks a little low, although I couldn't say for sure where it's best placed. Perhaps @ShaunCorbs can clarify.
With the stats location and setting of 40°c the water at the top of the cylinder will naturally be hotter.
Have you got a thermometer out and actually measured the temperature of water at the taps?
 
Don't know how often your top mounted immersion is used but if fairly often then these often burn out often or trip the RCD if fitted, (I have very soft water as my immersion is 49 years old) the water results certainly look soft to my untrained eye, its very strange why the cylinder feels cold adjacent to the stat, especially since its above the coil return, to absolutely rule out the stat maybe heat a pot/kettle of water to say 50/60C, hold the stat up against it and see if the dial settings correspond to its switching on/off.
 
The stat location looks a little low, although I couldn't say for sure where it's best placed. Perhaps @ShaunCorbs can clarify.
With the stats location and setting of 40°c the water at the top of the cylinder will naturally be hotter.
Have you got a thermometer out and actually measured the temperature of water at the taps?
I did a while ago, and set at 50 iirc came out of the tap iirc over 60, possibly even close to 70. I need to service the boiler, so may do everything at once. Thanks.
 
You will but would expect 5 to 10C max depending on the distance between the coil flow/return, I have two coils in my cylinder, the bottom one, a solar coil has a very short distance between the flow and return and there is virtually no difference between any of the three probes, one just above the solar coil, the second about cylinder midway, the third at the cylinder top. The boiler coil which heats 100 litres of the 150 litre cylinder will gives 5/8C differential max. Would like to see the differential with a bottom mounted immersion element.
 
You will but would expect 5 to 10C max depending on the distance between the coil flow/return, I have two coils in my cylinder, the bottom one, a solar coil has a very short distance between the flow and return and there is virtually no difference between any of the three probes, one just above the solar coil, the second about cylinder midway, the third at the cylinder top. The boiler coil which heats 100 litres of the 150 litre cylinder will gives 5/8C differential max. Would like to see the differential with a bottom mounted immersion element.

I remember a post of yours a very long time ago about your cylinder and the testing you had done.
You would agree with me that a ∆T between stat and temperature at the taps of around 20°c seems a lot?
 
I remember a post of yours a very long time ago about your cylinder and the testing you had done.
You would agree with me that a ∆T between stat and temperature at the taps of around 20°c seems a lot?
Yes, couldn't see that deltaT (normally) unless the stat is faulty or dial mis positioned or cylinder motorized valve passing with boiler on CH. Other unlikely cause could be the bottom "1/2" of the coil immersed in a mountain of limescale but moving the stat up might tell alot.
 
Yes, couldn't see that deltaT (normally) unless the stat is faulty or dial mis positioned or cylinder motorized valve passing with boiler on CH. Other unlikely cause could be the bottom "1/2" of the coil immersed in a mountain of limescale but moving the stat up might tell alot.

The OP is adamant that the water in his area is soft and by the data he showed it does look very soft.
 
Just adjust the stat to match 60dc outlet this might reduce the stored hot water you have eg at temp might only have 1/3 -1/2 of a cylinder of hot water
 
Not sure if it’s worth mentioning, but I can put my dhw on timer, comes on approx 6am, goes off at 7:45am, will probably last until early to mid afternoon (nobody using it much then). During this timed period, I’ll hear the boiler fire up at least 3 times, is that normal?
 
Seems normal enough, as the cylinder temperature rises the coil emits less heat so the boiler may cycle a few times before the stat is satisfied.
Forgot to ask if there is a big difference between the coil flow and return temperatures, even by just feeling them when the boiler is firing.
 
Yea normal to cycle as the coil kw is lower than boiler kw normal tends to do it on hot water only
 
If the coil was very badly scaled then there would be little difference in the flow/return temperatures., Normally, it depends on the circulation flow rate through the coil, the faster it circulates the less the difference (deltaT) between the flow/return and the more heat emitted so the cylinder heats up faster. If the flow rate is very slow then you will get a very high deltaT but the cylinder will take much longer to heat up but you may get a higher temperature difference between the cylinder top and bottom. I can't see scale being your problem.
 
Assume you atre heating say 200 litres from 30 to 60C will require 7kwh (14kw coil) if heat up time is 30 mins and if the coil is circulating between 15 and 20LPM will mean a coil deltaT of between 13.5C and 10C so with very hot boiler water might be difficult to pick up by hand if 10C or less, measurement is best obviously.
 
Here, for interest, is a screenshot of readings taken from my twin coil 150 litre cylinder of which 100 litres is heated with the boiler coil, the solar coil heats either 50 litres (dedicated solar volume) or 150 litres for 5/6 summer months with no auxiliary heating.
1632997773152.png
 
Not sure if it’s worth mentioning, but I can put my dhw on timer, comes on approx 6am, goes off at 7:45am, will probably last until early to mid afternoon (nobody using it much then). During this timed period, I’ll hear the boiler fire up at least 3 times, is that normal?

how many people in your house? Showers or baths?

using the timer should mean the HW is only heated when the timer tells it to - so if it’s doing HW when the timer is “off” then I’d say you’ve got a wiring issue
 
how many people in your house? Showers or baths?

using the timer should mean the HW is only heated when the timer tells it to - so if it’s doing HW when the timer is “off” then I’d say you’ve got a wiring issue
4 (2 adults and 2 children), showers are teatime ish, baths are one every other day for the kids. I don’t think it’s heating it outside of these times, it was more for clarity of how long the hot water lasts. Thanks.
 
how many people in your house? Showers or baths?

using the timer should mean the HW is only heated when the timer tells it to - so if it’s doing HW when the timer is “off” then I’d say you’ve got a wiring issue
Screen just shows time taken to heat from cold (65 mins). cylinder heating times programmed (twice/day) from solar controller.
Two people normally, 3/4, occasional weekends, bath "never" used.

Edit: replied to wrong post.
 

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