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Discuss Ideal heat 24 boiler in the Central Heating Forum area at PlumbersForums.net

Jones82

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You'd see water dripping from the case itself as it pools inside and then starts to drip out
 

PhoenixServices

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I fit a lot of ideals and changed about 5 sumps (not on my installs) they leak out of the case before any damage can be done. Only does damage if the customers just ignores the leak.

But it does annoy me that they are not acknowledging the sump issue.
 

Stan

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There's a number of complaints on Ideal's Trustpilot pages about sumps and HEXs generally and a recent reply from Ideal says there's NO problem. Have a look yourself.
 
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Mjc

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There's a number of complaints on Ideal's Trustpilot pages about sumps and HEXs generally and a recent reply from Ideal says there's NO problem. Have a look yourself.
Ha ha. Just read the reply from ideal on trust pilot. . The person gave them. Evidence from numerous sources that ideal has a fault with there plastic sumps. Massive amount of factual evidence. And there reply was plain not accepting it and going on about the many thousands that is fitted every month.
 
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Mjc

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All received. Indeed so.
Just had a reply from ideal on there fb page. This department. Apparently unaware of the cracks in the sumps and said I should not worry

Screenshot_20190522_083839_com.facebook.orca.jpg
 

Stan

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Oh well, that's OK then. It's a figment of everyone's imagination.

Grrrr!
 

gmartine

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Ideal are never going to admit any liability in a million years so save your breath. Stan, it's done...your's will probably be fine if you look after it.
 

Stan

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All received, gmartine. And I'm sure you're right.

Trouble is I speak as the owner of one of the Volkswagen group's DSG automatic gearboxes. The ones with the troublesesome clutch packs. It took a long time and lots of pressure before VAG acknowledged there WAS a problem and, eventually, they changed my clutch pack and gearbox oil from synthetic to mineral under warranty as part of a recall - but not straight away - it took them ages to fess up.

So when Ideal say there's no problem when lots of owners and engineers say there is, it irritates me.
 

Millsy 82

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Just had a reply from ideal on there fb page. This department. Apparently unaware of the cracks in the sumps and said I should not worry

View attachment 38753
Did you honestly expect a multi million pound company national company to turn around and say yes there is a problem. Why would they do that? It would cost them a fortune in the long run with repairs and loss of sales as they would have to admit they have made another boiler with a fault.

You should of done your research before hand not once it has been installed. Now just have it serviced if it starts leaking call ideal out. End of.
 

Stan

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Thank you, Millsey.
I fully understood the first part of your reply and see exactly what you're saying.

But regarding the second bit - you told me to do my research beforehand and not once it's installed.. etc.

Where have I said I've had one installed?

In fact I AM doing my research right now, as has been said in previous posts. Everyone else who has replied has seen that I'm doing my pre - purchase checks now, and I've been very grateful to them.
 

Millsy 82

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Thank you, Millsey.
I fully understood the first part of your reply and see exactly what you're saying.

But regarding the second bit - you told me to do my research beforehand and not once it's installed.. etc.

Where have I said I've had one installed?

In fact I AM doing my research right now, as has been said in previous posts. Everyone else who has replied has seen that I'm doing my pre - purchase checks now, and I've been very grateful to them.
Did I quote your post?
 

Stan

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Millsey, when you've written :-

You should of done your research before hand not once it has been installed. Now just have it serviced if it starts leaking call ideal out. End of..

.. then your thoughts are pretty clear, are they not?

Anyway, the advisory note below says keep posts polite - and I see this going the wrong way so I'll thank you, and come out of your way.
 

Millsy 82

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Stan I quoted mjc who HAS HAD THE BOILER INSTALLED.

So untwist those knickers.
 

Stan

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If I've misunderstood that your reply was to someone else then I apologise. But I say again :- the advisory says keep posts polite. My knickers are suitably untwisted, thank you, and I don't wish to pursue the point and risk introducing bad feeling in to the topic.
But thank you for your advice.
 
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