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Discuss Ideal heat 24 boiler in the Central Heating Forum area at PlumbersForums.net

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Mjc

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I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.

Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.
Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.
 

Stan

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To get a coherent and sound opinion on UKPF is very difficult ...but all the advice is freely given and without any
predudice. Try buying a motor car ...Audi, Ford, Tesla at the end of the day ...you really have to make your own way ...Actually its better to trust your GSr installer and stick with them ..centralheatking
All received, ta.

The trouble is my tame Gas Safe installer is an "Ideal man". Got the T shirt and fleece.

I'm in the process of twisting his arm to do the Intergas course (I've stressed there's a free lunch plus Barnstaple isn't that far from us).

If he does the course I suspect there would shortly follow an installation of a Heat Only HRE OV hereabouts. Then I would be able to speak from experience as well as benefitting from the (well meant and gratefully received) advice from others.
 

Stan

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Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.
That's what I was afraid of.
 

Stan

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Bit late to be worrying about that now, it's fitted. As others have said if serviced annually to maintain warranty you'll be find until it's out of warranty. They usually go before the warranty is up anyway :rolleyes:
With reference to the very last sentence :- They usually go before the warranty is up anyway :rolleyes: . my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.
 

king of pipes

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Stan stop your worring buddy never seen a ideal heat only boiler with a cracked sump make your choice then get it fitted , have it serviced regularly stripped and the heat x flushed through cleaning contaminates from the sump and syphon I always remove the spark electrode and
Rectification electrode and clean them a proper service as a middle of the road boiler the ideals are not a bad choice . Kop

Screenshot_20190514-062646_Photos.jpg
 
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With reference to the very last sentence :- They usually go before the warranty is up anyway :rolleyes: . my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.
Most of the ones we fitted had a 5 or 7 year warranty at the time. I found on most of them that the sump cracked around the 5/6 year mark.

All of them were serviced correctly too, there's no getting round a manufacturing defect. Serviced correctly or not, it's an issue with the quality of plastic, they get a hairline crack in them and leak. They also get a pin prick in the flue manifold where the plastic moulding injection is.

Don't even get me started on the HEX's :rolleyes:
 

Jones82

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I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty
 

Stan

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Ahhh yes, the lovely squealing fans:D
I very much appreciate seeing the responses above.

Replies #21 and #22 rather highlight what I was saying about the diametrically opposing views.

And strangely I do have the Classic. It was that that I intended to replace as it's 23 years old. And yes, since I took over ownership of it (in 2005) it's had a fan plus a gas valve plus a PCB plus an air pressure switch - it may have had more bits fitted in the preceding ten years before I moved in here.
 
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Nailst

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Only One , i have had to change my fan twice in the last 14 years and I’m pretty sure it will be due for a new one in the next year ,
It’s the only issue I’ve had with the boiler since new .

We won’t get into the BG fix for the first time it failed
If it wasn’t for forums like this I would never have won my battle BG
 

Stan

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I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty
When you said "Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing" --- it was that that I was thinking of when I said that if the sump started to leak the day after it was serviced there would be a little pond laying (un-noticed) there for 11 months and 29 days - UNLESS I were to open the case to check for water every week/month/3 months (and I don't suppose I'm allowed to open the case anyway).

However, as has been said, I'm given to over-thinking things - maybe I shouldn't concern myself. Or should fit an Intergas and take my chances there. Questions Questions :)
 

quality

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There is one whole estate in my village that was built with the classic ff and I mainatin
When you said "Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing" --- it was that that I was thinking of when I said that if the sump started to leak the day after it was serviced there would be a little pond laying (un-noticed) there for 11 months and 29 days - UNLESS I were to open the case to check for water every week/month/3 months (and I don't suppose I'm allowed to open the case anyway).

However, as has been said, I'm given to over-thinking things - maybe I shouldn't concern myself. Or should fit an Intergas and take my chances there. Questions Questions :)
I agree with was your saying but the sumps I have replaced have been shown to leak from the not so sealed case with no rot or rust
 

Stan

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OK fellas - I really am taking in what you're saying.

Take a look at this short clip of Logic Heat Only (the one I'm considering) and tell me whether the state of the case is acceptable to most of us.


The fella says it highlights the importance of servicing. Which we all know. But this wasn't something that a service would have included - it either leaks or it doesn't and if it wasn't leaking on the day of the service then I go back to my point about the water laying there for up to a year if it goes un-noticed.
 

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