Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).
In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.
It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.
I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.
Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?
I'm disasppointed. Very much so, in fact.
Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.
Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.