Hive thermostat recently installed. Ideal h15 boiler ..heating working but hot water is off

[Sachin-ten]

I have got Ideal Heat H15 boiler and got Hive thermostat active heating installed recently by electrician. After multiple rounds the electrician managed to get heating on from the Hive thermostat. When the heating is on, boiler fires up and passes to the radiators. Pressing the Hot Water to On or Booster in Hive makes no difference to the boiler and the status is 00 in boiler. I have got hot cyclinder tank in airing cupboard and also immersion heater. The electrician is saying it is no fault and this boiler is only for heating. I believe now my hot water is due to the immersion heater and it is consuming electricity instead of gas.

Need some help on this and where the fault could be ?

Thanks..

 

[Deleted member 120897]

I hope you didn’t pay him, or if you did then not much. What was taken out? Can you post any photos of cylinder cupboard, wiring center and hive wiring?

 

[Sachin-ten]

Attached photos if it helps.

 

[Deleted member 120897]

The hive - is it dual channel? If yes, then it doesn’t have a wire in hot water on terminal, if it’s only a single channel, you need a dual channel. Also not zones for heating will come on together.

 

[ShaunCorbs]

your missing wires in there

Ideally you need a twin zone eg heating and hot water and a single heating one aswell

 

[Sachin-ten]

The hive - is it dual channel? If yes, then it doesn’t have a wire in hot water on terminal, if it’s only a single channel, you need a dual channel. Also not zones for heating will come on together.

It is dual channel. Hot water and heating

 

[Sachin-ten]

your missing wires in there

Ideally you need a twin zone eg heating and hot water and a single heating one aswell

Yes. I didn't want to go for multi zone hive thermostat (zone 2) with all the issues . So at the moment only zone 1 (downstairs ). and hot water I went for hive to be put.

 

[Sachin-ten]

It is dual channel. Hot water and heating

I said the wires are not there in hive comparing to other wiring in YouTube I.e.. 3. but he is saying this is how it was previously and there is no wire to go in that.

 

[ShaunCorbs]

And you controlled the hot water from there before?

 

[Sachin-ten]

And you controlled the hot water from there before?

Yes

 

[Sachin-ten]

Yes

Only hot water was controlled. Heat through thermostat which was near the hallway.

 

[Murdoch]

Only hot water was controlled. Heat through thermostat which was near the hallway.

Why not get the installer of the Hive back?

 

[Sachin-ten]

Why not get the installer of the Hive

 

[Sachin-ten]

Yes if he accepts it is not working as expected and comes back to fix it.

 

[Murdoch]

Yes if he accepts it is not working as expected and comes back to fix it.

So why are you asking on here?

 

[Sachin-ten]

So why are you asking on here?

It is more pointers is there simple things to get this fixed . Is there anything like compatibility missing. Or should I go back to wired one before installing the hive.

 

[Deleted member 120897]

Why not get the installer of the Hive back?

Because by the sounds of it, the installer didn’t know

 

[Murdoch]

I'm VERY confused by the OP

is the old controller in place or has a hive been fitted?

 

[Sachin-ten]

I'm VERY confused by the OP

is the old controller in place or has a hive been fitted?

Hive is fitted and posted the wiring. It is hive dual channel .

 

[Sachin-ten]

Posting some more pictures of hive and boiler

 

[ShaunCorbs]

It’s not wired for hot water so won’t work

 

[exedon2]

As above! and L & 1 don't need linking on dual channel!

 

[Sachin-ten]

As above! and L & 1 don't need linking on dual channel!

Thanks . Is it 3 to which wire needs to go?

 

[exedon2]

Hot water on needs to be 3 take out link between L and 1
As Shaun said on #5 really needs a single controller as well to separate heating zones.

 

[Sachin-ten]

Hot water on needs to be 3 take out link between L and 1
As Shaun said on #5 really needs a single controller as well to separate heating zones.

As I said above hive is connected to zone 1 heating and zone 2 thermostat is untouched and do not intend to move to hive after this experience. I hear if I need to go for multi zone need to have another hive receiver and multi zone thermostat.

One question..in hive wiring of that which would go to 3 ? Would it be one already wired or different one ,if it is easy question to answer.

 

[exedon2]

Needs tracking out but in essence the feed to cylinder thermostat needs connecting to terminal 3 on hive.
You really shouldn't need to ask these questions the Hive uses a industry standard back plate any competent electrician should be able to sort it first time.