Hep20 removal not working

[GrumpyGrampa]

I've bought the new Hep20 Hep Key Plus. When I use it (twisting and pulling at the same time), the pipe comes out but most times the metal insert is left in the fitting. Any help would be appreciated

 

[Scott_D]

Just bad luck
It’s 50-50 weather it stays in the pipe it fitting.

 

[GrumpyGrampa]

Thanks for the prompt reply. I can force the metal insert out (if accessible) do you think that would damage the inner workings? What about the metal removal tool, do you have any experience of that?

 

[Scott_D]

You damage the o ring or the grab rings
Best to use another fitting or Carefully insert a new piece of Hep pipe

 

[GrumpyGrampa]

Thanks very much for advice

 

[ShaunCorbs]

any reason why you need to remove the insert?

 

[GrumpyGrampa]

any reason why you need to remove the insert?

Thanks for taking the time to reply. That's the meat of the question. I'm an enthusiastic amateur and made a mess of measuring the hot and cold supply under a new sink I was installing and had to remove them. I guess in the professional world the quote would be "measure twice cut once" (or get a real plumber!)

 

[ShaunCorbs]

Thanks for taking the time to reply. That's the meat of the question. I'm an enthusiastic amateur and made a mess of measuring the hot and cold supply under a new sink I was installing and had to remove them. I guess in the professional world the quote would be "measure twice cut once" (or get a real plumber!)

you can use your plastic pipe cutters to get in between of the pipe and insert and twist / leaver the insert out a bit then get a pair of grips to pull it out the rest of the way

be careful you don’t slip