Flomasta help please - filling from top

[DanUK]

Hi all. I hope you’re well!
I’m having issues with my Flomasta toilet in my main bathroom. This was only installed a couple of years ago after moving in where limescale wreaked havoc with the previous system.
as you can see from the video, it’s filling from the top (the video shows this much better than I can explain!) and therefore it doesn’t fill, or tries to them immediately stops.
I often descale the system with Viakal overnight as it’s such a hard water area.
Any ideas? Does this need a plumber or can I try and sort it?

Thanks for your help!

 

[snowhead]

Videos are blank for me.

 

[DanUK]

Sorry about that! Seems to be loading for me. Reattached too!

 

[moonlight]

You videos need a codex downloading for me to watch it. I dont want to purchase a codex sorry.

 

[DanUK]

Of course! It’s an iPhone file. I’ve uploaded to WeTransfer in case this works?

IMG_2181.MOV and 1 more file

2 files sent via WeTransfer, the simplest way to send your files around the world

we.tl

 

[DanUK]

And mp4 version attached

 

[moonlight]

Of course! It’s an iPhone file. I’ve uploaded to WeTransfer in case this works?

IMG_2181.MOV and 1 more file

2 files sent via WeTransfer, the simplest way to send your files around the world

we.tl

Still something else to download. Maybe someone with an iphone can help.

 

[moonlight]

Never seen that happen before.
Has the valve an isolation valve below it? The whole top part will come out. Make sure you turn the water off. You can then clean it properly and possible replace the diaphragm inside. Watch the video in the link.

https://www.NoLinkingToThis/p/floma...cJz7dbw05sXI9Odu2i4aAsmuEALw_wcB&gclsrc=aw.ds

 

[ShaunCorbs]

Would replace the valve that should fix your issue especially for under a tenner