• Welcome to PlumbersForums.net - The international free plumbing advice forum. Professional plumbers sharing advice with fellow plumbers and DIY alike. Register for free today! - Checkout the Plumbing Advice forum and then our Plumbing Videos area which still needs populating.

From the United States of America? - Checkout our specific plumbing forum for you:USA Plumbing Forum

Discuss Boiler issue in the Central Heating Forum area at PlumbersForums.net

I recently had an engineer visit to service my boiler and it turns out that the flue is missing, as the boiler is now obsolete and the part no longer purchasable, he has condemned the boiler...

My issue here is that it had been serviced for many years and no one who visited had said that the part was missing,
how long has it been missing for.*** it was last serviced the year before, how did that engineer not notice.***.

do I have a case here?

spoke to the insurance company and they declined that they were at fault.

Now I know they could say we removed it or whatever but have never touched it.

What do you think?


Gas Engineer
If it were missing altogether and been in use, I doubt you’d be here typing this out, or the very least in hospital. As above make and model would be a good start.
Thanks for replying,

It is a potterton, powermax He 115

attached pic of what is missing, unable to find anywhere in the machine.***. very strange.


  • PHOTO-2021-04-08-14-42-08.jpg
    179.7 KB · Views: 26
  • PHOTO-2021-04-08-14-42-18.jpg
    102.7 KB · Views: 25
Last edited:

Thank mate, appreciate you checking, my one was manufactured in 2009. Baxi are the engineers that have been doing the servicing, Boiler is in the attic, I had an indian engineer visit last year, he kept trying to get me to buy a new boiler from him directly, got a feeling he took the part.


Gas Engineer
Wow, highly cynical if he took it to precipitate a boiler sale or worse.

So your 2009 model should've had a revised part fitted, I'd get hold of Baxi they might do the honourable thing. Do you still have the last engineers details?


In fairness to your Indian installer, if you were looking for a new boiler, buying it from an installer is a very good idea. Buy it separately from the installer and if it goes well you save a few quid (maybe) and if there are issues you'll find it very hard to know whether you were supplied a defective boiler or whether the installer has made a mistake. Supplied and fitted by one person, that person takes all the responsibility.

On the other hand, if he gave you the hard sell, this may reasonably have annoyed you. If he did pinch the part he should be struck off the register and prosecuted for theft, but I don't know how you could possibly prove it, nor how you can be sure. It's annoying, as it's sounds to be a part that rarely fails and is bulky, so unlikely to be a best seller (unlike gas valves, pressure switches etc).

I would, however, suggest contacting the Potterton/Baxi customer support office yourself and double check that they truly do not have the spare available (in case your latest service technician was mistaken) and also try an independent engineer as they may be able to find spares through another stockist - someone may have one lying on a shelf somewhere and quite possibly a Baxi employee cannot use third party suppliers. To be fair, while your boiler is old, it isn't that old.
I did complain about the engineer at the time, there was a leak coming from the boiler and on his visit he kept saying that he could not fix it and tried to get me to buy a new boiler from him, I complained to baxi and they sent another engineer who fixed the leak by tightening a bolt.***

I have spoken to baxi about the missing part and they have advised the part is no longer available and will offer me a discount of £700 on a new boiler.*** Baxi have not been helpful at all about my enquiries as to where the part has gone...

I have had numerous engineers visit to inspect the unit and they are all saying the same, that the part is missing.

Thankful that no one sleeps in the attic and annoyed, worried and angry that I have had my little nephews around sleeping in the room under the boiler.


Staff member
S. Mod
Gas Engineer
Is it baxi or d and g which are the insurance agent for baxi ?

I’m guessing you have a twin flue system eg two pipes off the top of the boiler around 50-65mm

Reply to Boiler issue in the Central Heating Forum area at PlumbersForums.net

New Posts Threads Members