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Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. Customer service also plays a crucial role in both increasing and maintaining customer loyalty, the tendency of a customer to repeat doing business with a company in the future. One good customer service experience can change the entire perception a customer holds towards the organization.

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  1. P

    Service wanted for combi boiler (Procombi 85HE)

    I am looking for a service for the above boiler located in the East Bowling area of Bradford BD4. It has probably not been serviced for a while but otherwise is in good working order. There is a slow leakage of pressure in the system which requires a 'boost' every week or so. Boiler is located...
  2. D

    Ethos 54c Boiler - Annual Service: recommendations please

    Hi, I have an Ethos 54c boiler which now requires its annual service. Can anyone please recommend a qualified serviceman/woman who is able to undertake a service/inspection? Thanks!
  3. P

    Vaillant

    First they want the service and breakdown of jobs you originally got now they want to fit a boiler for your customers. I will not be buying vaillant boilers anymore.
  4. M

    Star of Service

    Another bunch of leeches selling leads. Keep getting emails from them offering plumbing leads that they sell to 4 other people - 5 people all chasing one job.. I fecking hate this whole concept!
  5. GQuigley67

    Service and repair engineer Glasgow

    any repair guys looking for extra work? Preferably plumbing experience also.
  6. AlexGas

    Latest boiler service investigation by Which? Magazine…

    Got it from one of my customers.
  7. B

    Worcester Bosch Heatslave 20/25 - Service Life

    I have a Worcester Bosch Heatslave 20/25 oil burning boiler - It was installed in or around 2004. I have had the heat exchanger replaced, and the expansion vessel, and a few other bits; but I'm wondering what the normal service life of a boiler should be? Is it past its ‘sell-by date’...
  8. D

    Banging Pipes since service

    Hi I have a Johnson and Starley economaire 50 (2014 version), after a service the water is now way too hot even with the thermostat (behind the front cover), but worse than that, the pipes bang severely when the Interjan Water Circulator 'kicks' in so to speak. The engineer wants £300 now for a...
  9. M

    Any British Gas service & repair engineers on here?

    If so please could you reply or PM me? Got some questions I'd like to ask... :D
  10. S

    Cost of boiler service and what should be included

    A year ago I had a Vaillant ecotec plus 831 combi boiler installed. In the installation and maintenance instructions, in the “Inspection and maintenance work steps” table, there are two columns, the first of which shows the things that need to be done each year, and the second the things that...
  11. K

    Outside service pipe

    Hi, We live in a rural area where our service pipe runs from the road under two fields and into our house. In April a section of the pipe sprang a leak which I had a company out to fix, south west water paid £100 and i paid the princely sum of £400.... Anyway we have just been told by our...
  12. L

    my first stanley 100k today, why oh why

    got a call to service one of these, seems the last guy doing it had gone away... What a heap of cack, who could have designed the bleeding things, vertical burner tucked behind another one. So arrived, turned it on to see it worked, cooker didnt, so mentioned the fact. got the burners out...
  13. T

    Home service plan?

    Had a email from some mob called home service plan offering services on a subcontract bases. Has anyone been with them and what are they willing to pay cheers
  14. S

    Under water service or isolation valve

    Hi, This may seem a stupid question but can service valve's be used underwater? If not, are there any that can be used under water? The water is about 50cm deep. Thanks, Stuart
  15. H

    Excellent service from Williams & Co

    I was just finishing off a shower room installation when I found that the shower door sealing strips were missing. Customer wont be happy not being able to use his shower and I cant invoice him and get paid. As all the equipment came from my local Williams & Co off I go to see them and what can...
  16. M

    Engineer who can service a Stanley gas pressure jet cooker North Dorset

    Hi Really struggling to find anybody in the north Dorset area to service one of my customers gas fired Stanley cooker. It is a pressure jet gas burner. She needs it done ASAP because her insurance company won't insure her until it's done. She has a thatched roof!!!!! pm me please. regards chris
  17. M

    Shower service manual

    A friend of mine who lives abroad is asking my advice regarding a Zucchini bath shower mixer. I don't have the model yet but if anybody knows of this make and can suggest an online source for the manuals I would be grateful. Ps, the manufacturers don't seem very helpful. MM
  18. B

    Servicing unvented cylinders

    Hi all just wondering what people are charging these days to service unvented cylinders? May have one to do for a management company of retirement apartments so want to give them a price? Cheers
  19. T

    gas service query

    just a thought is there a way to know who or what company has done a service at a property or capped gas even? if no info at job btw
  20. R

    Megaflow In a Rental Property

    I have just purchased a flat as a buy to let. My question is regarding the Megaflow Unvented Cylinder. I understand from this forum that the cylinder should be serviced annually by a G3 certified engineer. Is this a legal requirement? If so, does the servicing engineer provide me with a...
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