Search the forum,

Discuss Ideal heat 24 boiler in the Plumbing Jobs | The Job-board area at PlumbersForums.net

Mjc

Messages
9
Hello. I've just had a brand new ideal heat 24 system boiler fitted. Today been told by aNother heating engineer and looking at discussions on the Internet. There seems to be a problem with this particular model with the plastic sumps cracking. I've contacted idea. And they are denying that there's is /was any problems with there sumps slitting. Does anyone know if they have addresses the problem with inferior parts or have they produced an uprated version to over come this issue. Mines a new 2019 ideal heat 24. Hopefully this has got a better designed or stronger sump
 
Still haven’t fixed it totally
 
If fitted properly and service any issues will be covered under warranty.
 
Bit late to be worrying about that now, it's fitted. As others have said if serviced annually to maintain warranty you'll be find until it's out of warranty. They usually go before the warranty is up anyway :rolleyes:
 
I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them..... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.

Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.
 
Last edited:
I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

I strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Get a Vaillant. Wouldn't consider either of them.
 
I have fitted dozens of logics only had one failure which got replaced under warranty no problem recommending Ideal and fitting them . Kop
 
I think the..'which is the best boiler ' thread is really important and dynamic. Manus
produce and market new ones all the time. some are derivatives of well known ones
others might be really new and innovative. So it really is important for experienced installers to put up their first hand experience in my opinion

centralheatking ....what is my prefered choice
 
The Youtube video I recently saw showed a sump that had been leaking for some time and had rusted parts of the case. Obviously we would assume that a boiler is serviced annually but IF the the sump started to leak the day after it was serviced then it's got 364 days to drip water on to the case - apparently undetected unless it happens to find a way out from a grommet or somesuch.

I honestly despair when I read that Worcester, Vaillant, Ideal, Viessman, Baxi, Glow worm etc etc are able to attract such vehement but diametrically opposed love / hate responses.

The two main contestants - Worcester and Vaillant are generally mentioned in every sentence in 90% of the posts on forums- usually with a mention of the 'Which Report' findings - and for every glowing, positive post that says they're beyond reproach and God's gift to the Heating fraternity there's immediately a flat refutal of that opinion and heartfelt examples given to prove why they're no good to man nor beast.

It must be said it's difficult to form a sensible personal opinion when I'm relying on such diverse feedback.

I probably should have wedged a mention of Intergas in the above - although it rather seems as though they find more positive responses than negatives and I have yet to read about an Intergas boiler that leaks .... I'm sure I'm about to be proved wrong.
 
Last edited:
The Youtube video I recently saw showed a sump that had been leaking for some time and had rusted parts of the case. Obviously we would assume that a boiler is serviced annually but IF the the sump started to leak the day after it was serviced then it's got 364 days to drip water on to the case - apparently undetected unless it happens to find a way out from a grommet or somesuch.

I honestly despair when I read that Worcester, Vaillant, Ideal, Viessman, Baxi, Glow worm etc etc are able to attract such vehement but diametrically opposed love / hate responses.

The two main contestants - Worcester and Vaillant are generally mentioned in every sentence in 90% of the posts on forums- usually with a mention of the 'Which Report' findings - and for every glowing, positive post that says they're beyond reproach and God's gift to the Heating fraternity there's immediately a flat refutal of that opinion and heartfelt examples given to prove why they're no good to man nor beast.

It must be said it's difficult to form a sensible personal opinion when I'm relying on such diverse feedback.
To get a coherent and sound opinion on UKPF is very difficult ...but all the advice is freely given and without any
predudice. Try buying a motor car ...Audi, Ford, Tesla at the end of the day ...you really have to make your own way ...Actually its better to trust your GSr installer and stick with them ....centralheatking
 
I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.

Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.
Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.
 
To get a coherent and sound opinion on UKPF is very difficult ...but all the advice is freely given and without any
predudice. Try buying a motor car ...Audi, Ford, Tesla at the end of the day ...you really have to make your own way ...Actually its better to trust your GSr installer and stick with them ..centralheatking

All received, ta.

The trouble is my tame Gas Safe installer is an "Ideal man". Got the T shirt and fleece.

I'm in the process of twisting his arm to do the Intergas course (I've stressed there's a free lunch plus Barnstaple isn't that far from us).

If he does the course I suspect there would shortly follow an installation of a Heat Only HRE OV hereabouts. Then I would be able to speak from experience as well as benefitting from the (well meant and gratefully received) advice from others.
 
Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.

That's what I was afraid of.
 
Bit late to be worrying about that now, it's fitted. As others have said if serviced annually to maintain warranty you'll be find until it's out of warranty. They usually go before the warranty is up anyway :rolleyes:

With reference to the very last sentence :- They usually go before the warranty is up anyway :rolleyes: ... my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.
 
Stan stop your worring buddy never seen a ideal heat only boiler with a cracked sump make your choice then get it fitted , have it serviced regularly stripped and the heat x flushed through cleaning contaminates from the sump and syphon I always remove the spark electrode and
Rectification electrode and clean them a proper service as a middle of the road boiler the ideals are not a bad choice . Kop

Screenshot_20190514-062646_Photos.jpg
 
Last edited:
With reference to the very last sentence :- They usually go before the warranty is up anyway :rolleyes: . my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.
Most of the ones we fitted had a 5 or 7 year warranty at the time. I found on most of them that the sump cracked around the 5/6 year mark.

All of them were serviced correctly too, there's no getting round a manufacturing defect. Serviced correctly or not, it's an issue with the quality of plastic, they get a hairline crack in them and leak. They also get a pin ***** in the flue manifold where the plastic moulding injection is.

Don't even get me started on the HEX's :rolleyes:
 
I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty
 
Ahhh yes, the lovely squealing fans:D

I very much appreciate seeing the responses above.

Replies #21 and #22 rather highlight what I was saying about the diametrically opposing views.

And strangely I do have the Classic. It was that that I intended to replace as it's 23 years old. And yes, since I took over ownership of it (in 2005) it's had a fan plus a gas valve plus a PCB plus an air pressure switch - it may have had more bits fitted in the preceding ten years before I moved in here.
 
Last edited:
Only One , i have had to change my fan twice in the last 14 years and I’m pretty sure it will be due for a new one in the next year ,
It’s the only issue I’ve had with the boiler since new .

We won’t get into the BG fix for the first time it failed
If it wasn’t for forums like this I would never have won my battle BG
 
I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty

When you said "Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing" --- it was that that I was thinking of when I said that if the sump started to leak the day after it was serviced there would be a little pond laying (un-noticed) there for 11 months and 29 days - UNLESS I were to open the case to check for water every week/month/3 months (and I don't suppose I'm allowed to open the case anyway).

However, as has been said, I'm given to over-thinking things - maybe I shouldn't concern myself. Or should fit an Intergas and take my chances there. Questions Questions :)
 
There is one whole estate in my village that was built with the classic ff and I mainatin
When you said "Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing" --- it was that that I was thinking of when I said that if the sump started to leak the day after it was serviced there would be a little pond laying (un-noticed) there for 11 months and 29 days - UNLESS I were to open the case to check for water every week/month/3 months (and I don't suppose I'm allowed to open the case anyway).

However, as has been said, I'm given to over-thinking things - maybe I shouldn't concern myself. Or should fit an Intergas and take my chances there. Questions Questions :)

I agree with was your saying but the sumps I have replaced have been shown to leak from the not so sealed case with no rot or rust
 
OK fellas - I really am taking in what you're saying.

Take a look at this short clip of Logic Heat Only (the one I'm considering) and tell me whether the state of the case is acceptable to most of us.


The fella says it highlights the importance of servicing. Which we all know. But this wasn't something that a service would have included - it either leaks or it doesn't and if it wasn't leaking on the day of the service then I go back to my point about the water laying there for up to a year if it goes un-noticed.
 
I fit a lot of ideals and changed about 5 sumps (not on my installs) they leak out of the case before any damage can be done. Only does damage if the customers just ignores the leak.

But it does annoy me that they are not acknowledging the sump issue.
 
There's a number of complaints on Ideal's Trustpilot pages about sumps and HEXs generally and a recent reply from Ideal says there's NO problem. Have a look yourself.
 
There's a number of complaints on Ideal's Trustpilot pages about sumps and HEXs generally and a recent reply from Ideal says there's NO problem. Have a look yourself.
Ha ha. Just read the reply from ideal on trust pilot. . The person gave them. Evidence from numerous sources that ideal has a fault with there plastic sumps. Massive amount of factual evidence. And there reply was plain not accepting it and going on about the many thousands that is fitted every month.
 

Reply to Ideal heat 24 boiler in the Plumbing Jobs | The Job-board area at PlumbersForums.net

Creating content since 2001. Untold Media.

OFFICIAL SPONSORS

OFFICIAL SPONSORS

Back
Top
AdBlock Detected

We get it, advertisements are annoying!

Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.

I've Disabled AdBlock